Decision Support Team Leader
centro global solutions
Total years of experience :15 years, 1 Months
1- Design and develop data reporting systems for business operations.
2- Support managers on data gathering and analyzing activities.
3- Work with management to prioritize and synthesize information needs.
4- Provide processed data to team members as per their needs.
5- Perform data analysis using various statistical procedures.
6- Maintain a data repository to provide appropriate information that help in strategic planning and decision making.
7- Gather and process project data, financial data and other business data as requested by managers.
8- Manage data integrity and accuracy of the productivity system.
9- Assist in developing annual operating budgets.
10- Test all upgrades and new decision support related systems for any errors.
11- Resolve system problems related to decision support in a timely fashion.
12- Recommend enhancements to the decision support systems.
Tier II Quality Assurance Coordinator at Expedia Canada “Expedia.ca” Travel Agency Service Center in corporation with Teleperformance (International Call Center Industry), from November 2011 to January 2012.
Job duties: - Establishing the department with an efficient score card with Expedia’s corporate office.
- Monitoring Tier II calls with Tier I and/or the end customer.
- Scoring the Calls based on technical (product knowledge, application knowledge, following polies
and procedures, accuracy, … etc) and engagement (professionalism, efficiency, friendly, … etc) attributes.
- Delivering the score card and a detailed interpretation to the score to the concerned team leader. - Recognizing top quality performers based on the highest scores.
Tier II advisor “Second Line Consultant” at Expedia Canada “Expedia.ca” Travel Agency Service Center in corporation with Teleperformance, April 2010-October 2011.
Job duties:
- Having a supervisory level to handle angry customer who face any issues in their trips. - Qualifying the first line advisors work in the company's different applications.
- Handling any customer and client request when needing a higher authority.
- Supporting new hired agents in terms of training delivery in the live-mood applications of the company.
- Working as Sabre GDS Ticketing System Expert.
Description for the Clinical Chemistry work: We do collect blood samples and some other samples from the indoor patients, and analyze them for different diagnostic purposes as their physician prescribed for them.
Description for the Clinical Chemistry work: We do collect blood samples and some other samples from the indoor patients, and analyze them for different diagnostic purposes as their physician prescribed for them.
We do collect blood samples and semen samples from the indoor patients, and analyze them for different diagnostic purposes as their physician prescribed for them.
Early diagnosing female patients with ovarian cancer using blood tumor markers and PCR techniques.
It is a preparation year for the master degree.
- Carried out a theoretical research in Pulmonary Cancer – types, causes, diagnosis, treatment, prevention, and related topics – in addition to another part of the research about Oncogenes and Metastasis, academic year 2005-2006.
