Customer Service & Data Entry Officer
FEWA
مجموع سنوات الخبرة :14 years, 4 أشهر
Customer Service Description:
• Registering new consumers and renew already subscribed consumers
• Generating clearance (NOC) for consumers upon required documents presented
• Updating consumers records using SAP & oracle system
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Data Entry Description:
• Prepare, compile and sort documents for data entry
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Update data and delete unnecessary files
• Combine and rearrange data from source documents where required
• Enter data from source documents into prescribed computer database, files and forms
• Transcribe information into required electronic format
• Scan documents into document management systems or databases
• Check completed work for accuracy
• Store completed documents in designated locations
• Maintain logbooks or records of activities and tasks
• Respond to requests for information and access relevant files
• Print information when required
• Comply with data integrity and security policies
KEY FUNCTIONS:
Planning, preparing and executing training programs on the long term to existing clients
(in-house or onsite).
Following GISTEC's trainer's certification.
Preparing and processing training quotations and orders.
Preparing the training courses, schedules and brochures.
Coordinating with ESRI for related training issues and updates.
Coordinated & participated in the following events (Training, Marketing & Exhibiting):
KEY FUNCTIONS:
Preparing & managing correspondence reports & documents.
Organizing & coordinating meetings, conferences.
Implementing & maintaining office systems.
Arranging & confirming appointments.
Handling incoming mail and other materials.
Maintaining filing systems, databases.
Communicating verbally & in writing to answer inquiries and provide information.
Managing office supplies, prompting real estate on a monthly basis.