customer care aggent
Icity
Total years of experience :15 years, 10 Months
Manage and resolve customers complaints.
Respond to emails and provide all information .
Leading customers how to shop online from different applications .
Manage and resolve customers complaints.
Making orders online for customers (starting from grocery till electrical appliances)
Complete call logs .
Providing surveys for any cancelled orders or complained reports .
Following up the updates for any new technological item is available company website or in stock .
Attending calls, making orders online for customers,
following up orders who customers made online,
solving customer problems through phone calls.
Supporting marketing team and doing their role while weekends and public holidays .
Supporting the Social media on weekends and public holidays .
Prepare refund by store credit to customer through their accounts in applications to be able to purchase and doing new orders .
Giving full information to customers about how to make orders online and explain about our products and services .
1-Sending mails from / to the external laboratory in different countries out of Kuwait.
2-Suggesting the tests for patients and explaining the results of report
3-Handling phone calls and dealing with patients by phone (limited explanation about their result , giving prices)
4-Sending the results by email to the patients.
5- Filing reports internal and external tests.
-Preparing daily, monthly, semiannual and annually general ledger reports.
-Inventory control card.
-Preparing cost list.