Senior System Engineer
Clarins Group Middle East
Total years of experience :6 years, 2 Months
Helpdesk support including technical consultation with helpdesk staff/users; Building, installing, • configuring, analyzing, and troubleshooting various hardware, software, and user-related problems of allorganizational Applications in a prompt and responsive manner.• Resolving day to day problems related to Users PC / Laptops / Desktops / Phones, Windows Server Machines(Hp, Net gear), File servers, Backup Servers(veritas), Internet Server (Sophos), Kaspersky Antivirus Server, DoorAccess Server, Phone server (PBX system), Print server, Attendance System, Switches (Hp Aruba, Cisco), Routers (Linksys, D-Link), Firewalls (Sophos, Cyberoam), VPN (Palo alto), MS Office 365 (E3 License andExchange server, include all apps), Teams, Zoom, SharePoint, Active Directory (Users, groups, DL, Group-Polices), DHCP and other ICT Devices.• Maintains network performance by monitoring, analyzing, and troubleshooting the network problems andescalating problems to vendor if applicable.• Manage, Maintain, test, evaluate, and repair office Network Infrastructure.• Staff Trainings regarding ICT .Devices and applications• For L3 support Refer major problems to vendors / technicians.• Maintain accurate inventory of all technological devices.• Provide Support 24*7 & handle Request through service desk system (zoho helpdesk & Jira).• Achieve 90 to 98 % SLA every month for Past Three Years• Retail Sector:o POS (Citrix & Cegid), Booxi, CCTV, PDAs Scanner, Inventory Control, Reports, Fingertech, Network MFPPrinters (HP, Brother, EPSON), Sound system (Bose two and three zones system with SPECTREapplication), weezago digital solution for marketing, & other ICT Devices
Assisted in the maintenance and administration of 600+ desktops in a multiple-installation and centrally-managed environment• Deployed full computer labs, of various sizes ranging from 30 to 70 machines each, throughout many buildingFloors.• Analyzed system status for lab machines to ensure maximum uptime for users• Assessed hardware, software, and/or network problems on non-functional or problematic machines and tookactions to ensure the issue(s) were fixed• Maintained functional printing services in labs and corrected printer issues• Deployed software, software updates, and full system images using WSUS.• Performed diagnostic and maintenance tasks via remote access to client computers• Built new servers and checked network performance.• Implemented and supported a range of LANs and WANs using equipment• Supported multiple mail servers, mail clients and proxy technology.• Planned and managed Internet site projects including e-commerce sites• Delivered effective training for end-users in the use of hardware and software.
o Design and build advanced applications for the android platform, Work with outside data sources.
o Collaborate with cross functional teams to design new features
o Unit test code for robustness including edge cases. Works on bug fixing.
o Continuously discover, evaluate and implement new technologies.