Director of Operations
Hamad Al-Wazzan Group of Companies
Total years of experience :19 years, 8 Months
- Occupied Different Roles in Different Divisions including Marketing, Customer Service, Franchisee Operations, & Business Development,
- Monitored day-to-day business to ensure smooth operations in different sectors; Telecom, E-Payment, & Automobile.
- Supervised & coached staff from different departments to maintain productive business operations
- Liaised with superior to make decisions for operational activities and set strategic goals
- Reviewed financial information and adjusted operational budgets to promote profitability
- Revised and formulated policies and promote their implementation
- Managed relationships/agreements with external partners/vendors
- Evaluated overall performance by gathering, analyzing and interpreting data and metrics
- Participated in the birth of a new company that focuses on providing unique solutions built on the latest cloud technology - Microsoft Platform
- Aligned the company with world-wide strategic alliances that enhanced the company presence
- World-wide record on building and promoting Optimized Field Operations Solution that utilizes the Internet of Things (IoT) & Microsoft Cloud Platform
- Transforming customer IT to reduce operational cost and increase productivity & customer satisfaction
- Working closely with clients to define and implement the overall digital transformation journey
- Reducing the gap between the business requirements and the technical understanding to ensure smooth project delivery
Leading the innovation team to create, design, & implement new concepts based on the latest technology
-Establish and develop B2B department to provide smartphone solutions for corporate
-Develop the retail business for AIC
-Identify and develop business opportunities for the Company’s creative solutions in industrial and product designs as well as the Company’s creativity services
-Develop and Enhance AIC Service center to be an authorized service center
-Enhance the wholesale/distribution processes and operations
- Develops and communicates written project plans that are understandable and match the capacity and ability of the project team for BlackBerry Enterprise Solution Project
- Proactively manages project resources and schedules per the project plan using project management techniques for Next Generation Network (Nationwide Project)
- Identifies the resources (budget, people, hardware, software, etc.) needed for the project team to achieve the goals of the project based upon business objectives provided. Documents and communicates the project goals and expectations for the project team. Ensures clarity of business and technical requirements
- Tracks project progress against the project plan and/or other business-defined metrics coordinating with resources globally. Communicates and reports on project progress to others in the business per defined business processes
- Worked closely with mobile operator (AlMadar) to develop new IT/Telecom projects.
- Works within defined business processes to communicate and implement the project for the business including coordination of the production deployment of software and hardware.
- Shares information, best practices, process discipline, etc. with other project or program managers to increase the overall effectiveness of the department
- Presales Activities to present different solution for corporate accounts
- Liaised with the internal technical departments to manage a diverse and complex scope of support issues
- Had a strong understanding of the support requirements of designated accounts and matching service delivery accordingly - Worked proactively with customers to reduce the number of support calls placed through preventative activities
- Managed the technical relationship between Zain and the client
- Studied and analyzed the customer technical environment and advised with the proper solutions
- Established a new technical team attached to the corporate sales department to support the corporate customers, in addition to the creation and implementation of the support process and scheme
- Created a new structure for the BlackBerry technical support for both corporate and consumer segments.
- A member of the BlackBerry Launch team in different countries (Kuwait, Iraq, Eastern Europe).
- Presales Activities to present BlackBerry Enterprise Solution for corporate accounts.
- Demonstrated excellent business management by renewing accounts on time, supporting sales into target accounts and realizing additional revenue opportunities
- Had a strong understanding of the support requirements of designated accounts and matching service delivery accordingly. - Managed the technical relationship between the client and their corporate accounts
- Support the corporate accounts
- Was responsible for planning, providing a high level architecture design, and implementing the BlackBerry Enterprise Server for different environment.
- .Net Developer assigned in different projects. Ministry of electricity & Water, Kuwait Ports Authority, Ministry of Foreign affairs.
- Deployed Projects in the client Side.
- Quality Assurance
- Business Analyst
- Coordinated projects between my company, the customer, and a third party companies
- .Net develop on Kuwait Ports Authority Project.
- Quality Assurance tasks.
- System Analysis tasks
Jul 2004 Bachelor Degree in Software Engineering - Faculty of Information Technology Philadelphia University - Jordan