IT Technical Support
ALPHA OPTICAL
Total years of experience :6 years, 11 Months
• Installing, configuring, monitoring, maintaining and supporting workstations including operating system and applications, laptops, printers.
• Helping resolve any technical issues that preventing IT-related applications from operating properly for the end-user.
• Complete all assigned data entry requests and tasks within required time-frames while maintaining a high-level of quality.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Locate and correct data entry errors.
• Provided complete IT technical support services and assisted with end users.
• Install and configure software and hardware for the laptops/ipads and printers.
• Perform troubleshooting to diagnose and resolve problems with software and hardware.
• Identify and investigate network issue and maintain hardware and software.
• Analyze network data to determine network usage, disk space availability, or server function.
• Documentation of all network support activities.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Install and configure wireless networking equipment.
• Install or repair network cables, including fiber optic cables.