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Hussain AbuAsba, IT Support & Service desk Team Leader

Hussain AbuAsba

IT Support & Service desk Team Leader

MEDGULF

Location
Saudi Arabia
Education
Bachelor's degree, computer science
Experience
7 years, 3 Months

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Work Experience

Total years of experience :7 years, 3 Months

IT Support & Service desk Team Leader at MEDGULF
  • Saudi Arabia - Riyadh
  • February 2006 to April 2013

Team Leader MEDGULF Feb 2006 - Till date

Working for Mediterranean & Gulf Cooperative Insurance & Reinsurance Company (S.J.S.C) " as an IT Support and service desk Team leader, where my job duties evolve support all employees technical and system issue. My duties also contain Follow up with all point of sale on implementation and technical support.


Duties and responsibilities: o Team leader for 10 support employees (6 in H.O, 2 in Khobar and 2 in Jeddah)
o Team leader for service desk call center.
o Support for 46 sites all over the kingdom.
o Responsible for Quality Assurance of service desk, Support and IT purchasing (toners, PC's, printers, card printers, hand punch, scrutiny cameras, WiFi routers etc.)
o Follow up with customers Implementation.

Education

Bachelor's degree, computer science
  • at Petra University
  • August 2005

• Bachelor degree in computer science (CS) from Petra University, Amman, Jordan •Cisco Certified Network Associate (CCNA) •Microsoft certified professional (MCP) •Microsoft Certified System Administrator (MCSA) •Microsoft Certified System Engineer (MCSE) •Information Technology Infrastructure Library (ITIL)

Specialties & Skills

BUYING/PROCUREMENT
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IT SUPPORT
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PURCHASING
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QUALITY ASSURANCE
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SERVICE DESK
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TECHNICAL SUPPORT
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Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

System Center Configuration Manager (SCCM) (Certificate)
Date Attended:
November 2015
System Center Operations Manager (SCOM) (Certificate)
Date Attended:
December 2015
Microsoft certified professional (MCP) (Certificate)
Date Attended:
March 2009
Valid Until:
April 2009
Cisco Certified Network Associate (CCNA) (Certificate)
Date Attended:
May 2003
Valid Until:
November 2003
Microsoft Certified System Engineer (MCSE) (Certificate)
Date Attended:
May 2009
Valid Until:
June 2009
Microsoft Certified System Administrator (MCSA) (Certificate)
Date Attended:
April 2009
Valid Until:
May 2009
Information Technology Infrastructure Library (ITIL) (Certificate)
Date Attended:
September 2011
Valid Until:
September 2011