Hussain Al Towailib, IT Officer

Hussain Al Towailib

IT Officer

Tabuk pharmaceuticals

Lieu
Arabie Saoudite - Province de l'Est
Éducation
Baccalauréat, Information Technology
Expérience
9 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 10 Mois

IT Officer à Tabuk pharmaceuticals
  • Arabie Saoudite - Dammam
  • Je travaille ici depuis février 2023

• Managing and maintaining computer systems and networks, handling software installation, upgrades, and troubleshooting, and ensuring critical data backups.
• Digitized regular paperwork into web-based processes for quicker workflow.
• Automated time-consuming and repetitive tasks using Python scripting.

IT Support Officer à Abdulla Fouad Company
  • Arabie Saoudite - Ras Tanura
  • mars 2017 à janvier 2023

• Coordinated workstation replacements for Saudi Aramco, ensuring a smooth hardware transition within the project timeline.
• Provided technical support and training to team members for seamless operations.

IT Technician à Intercontinental Hotel
  • Arabie Saoudite - Dammam
  • juillet 2015 à mars 2017

• Provided technical support for both staff and guests and set up and configured workstations and
peripheral devices.
• Prepared hotel cards and configured door lock systems, IP telephony, and IP TVs.

Computer Technician à First International Transportation
  • Arabie Saoudite - Dammam
  • mai 2013 à mars 2014

•Provided technical support for staff, troubleshooting hardware and software issues on workstations.
•Used specialized computer software to track the company’s fleet of trucks, ensuring efficient logistics operations.

Éducation

Baccalauréat, Information Technology
  • à Capella University
  • décembre 2021

Specialties & Skills

HTML + CSS
Desktop Hardware
PC Software
Remote Support
Customer service and teamwork
OPERATIONS
TECHNICAL SUPPORT
COMPUTER SYSTEMS
INSTALLATION
TELEPHONY
TROUBLESHOOTING (PROBLEM SOLVING)
WORKSTATIONS
FRESHDESK
Hardware and Software support
English Langauge
Anydesk, TeamViewer, and more
Remote IT Support
Applying ITIL principles
Microsoft 365
Asset Management
Teamleadership
Software
IT Management
Ticketing Systems
Project Management
Hardware

Langues

Anglais
Expert
Arabe
Langue Maternelle

Formation et Diplômes

ITIL V4 Foundation (Certificat)
Date de la formation:
March 2023
Valide jusqu'à:
March 2026

Loisirs

  • Video Game creation
    Successfully created a racing video game for PC.
  • Audio & Video Editing and creation
    Filmora for video creation Audio editing software usage such as Sound Forge Pro and Audacity.
  • Digital Arts
    3ds max Paint.NET Drawing with Wacom tablets digitally
  • Creating Websites
    CSS and HTML a bit of JS
  • Computer Hardware
    Building high performance gaming PCs