MIS Engineer
Parsons Corporation
Total years of experience :20 years, 0 Months
Provides in-person or remote technical support for the installation, repair and preventive maintenance of personal computers, individual workstations and related software and hardware
Support operations and provide hands on as well as Remote support to the MOH Project and related Office/s as deemed necessary which includes but not limited to PC support, Server support, Network support, Local Voice system and PDA (BB/ iPhone) support. Assist with project mobilization activities; may work with projects related to IT infrastructure as directed.
Install, configure & setup equipment for employee use, performing or ensuring proper installation and troubleshooting of Windows based desktops operating systems, and appropriate application software including but not limited to Windows 7, Windows XP, Microsoft Office 2007/2010. Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction. Excellent analytical, problem solving skills
Technical Coordinator
• Maintain and troubleshooting Xerox and Hp printer problems.
• Rectify and update any of the web application problems experienced by user
• Prepare and Issue phones for the new selected employee such as bravo and blackberry.
• Training new employees on use the phones (Bravo, Blackberry)
• Coordinate with other department (s) upon the arrival of new employees for issuance of office supplies, computer
accounts, and if necessary, transportation.
• Test and troubleshoot new equipment such as phones or printers.
• Performing, organizing, and maintaining the inventory of worksite printers and phones
• Troubleshoot any phone-related problems experienced by user
Saudi Arabic Computer System LTD (SACS), Saudi Arabia September 2010 - September 2011
Filed Support Engineer
• Troubleshoot and rectify any software-related problems experienced by user
• Training new employees on use and service of computer software and how to support users
• Computer and printer troubleshooting
• System administration- information technology support, installing applications, computer imaging, data protection;
network and computer log-in support
• Computer and printer hardware troubleshooting
• System administration- information technology support, installing applications, computer imaging, data protection;
network and computer log-in support
• Performing, organizing, and maintaining the inventory of campus computers
• Media services and information technology customer service
• Experience in using operating systems such as Windows 9x, XP, 2000, Vista, 7 and Macintosh, and software including
Word, Outlook Express, PowerPoint, Excel, Photoshop, Scanner, Fax etc.
Bachelor of Science degree in Computer Science Graduation: August 07, 2009 Winona State University, Winona, MN