Branch Operations Manager
Kuwait International Bank
Total years of experience :14 years, 5 Months
1- Ensures the branch and vaults are opened and closed on a timely basis.
2- Enforces dual control procedures at all times.
3- Facilitates teller buys and sells to the vault.
4- Balances vaults, coin machines, taxes, FICA, etc.
5- Audits teller drawers.
6- Maintains monthly branch efficiency logs.
7- Assists new tellers with training.
8- Oversees teller duties and assists line with customer transactions during peak periods.
9- Keeps staff informed of pertinent changes in operational policy and procedures.
10- Prepares teller performance appraisals and disciplinary notices as required.
11- Schedules tellers for adequate coverage at all times.
12- Performs pre-audits to ensure ongoing adherence with compliance procedures.
13- Maintains and tests alarms and other security devices.
14- Keeps educated on all deposit, business and consumer loan products.
15- Maintains adequate supplies at the facility.
16- Balances and troubleshoots ATM/debit card concerns.
17- Maintains proper teller and vault cash levels, including ordering coin and currency.
18- Reports facility/building concerns to maintenance.
19- Ensures excellent customer service skills are practiced by all the teller staff members.
20- Meets with staff regarding branch security and safety issues.
21- Facilitates meetings to disseminate operational information.
22- Authorize and check RO / SO entries
23- Check vouchers to clear transactions from any mistakes.
24- Perform all CSR and New Account Representative duties (individual and corporate accounts) .
25- Schedule shifts, lunches, breaks and time off for optimum customer service.
26- Resolve customer complaints satisfactorily.
27- Work with Branch Manager to promote a positive, enthusiastic work environment
towards excellent Customer Service and harmonious Employee Relationships.
28- Provide back up for all Branch Manager duties when necessary.
29- Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure quick and proper response to all reasonable customer requests.
30- KYC and AML checking for all branch customers to insure protection stop any up normal activities.
31- any other things required.
1- Ensures the branch and vaults are opened and closed on a timely basis.
2- Enforces dual control procedures at all times.
3- Facilitates teller buys and sells to the vault.
4- Balances vaults, coin machines, taxes, FICA, etc.
5- Audits teller drawers.
6- Maintains monthly branch efficiency logs.
7- Assists new tellers with training.
8- Oversees teller duties and assists line with customer transactions during peak periods.
9- Keeps staff informed of pertinent changes in operational policy and procedures.
10- Prepares teller performance appraisals and disciplinary notices as required.
11- Schedules tellers for adequate coverage at all times.
12- Performs pre-audits to ensure ongoing adherence with compliance procedures.
13- Maintains and tests alarms and other security devices.
14- Keeps educated on all deposit, business and consumer loan products.
15- Maintains adequate supplies at the facility.
16- Balances and troubleshoots ATM/debit card concerns.
17- Maintains proper teller and vault cash levels, including ordering coin and currency.
18- Reports facility/building concerns to maintenance.
19- Ensures excellent customer service skills are practiced by all the teller staff members.
20- Meets with staff regarding branch security and safety issues.
21- Facilitates meetings to disseminate operational information.
22- Authorize and check RO / SO entries
23- Check vouchers to clear transactions from any mistakes.
24- Perform all CSR and New Account Representative duties (individual and corporate accounts) .
25- Schedule shifts, lunches, breaks and time off for optimum customer service.
26- Resolve customer complaints satisfactorily.
27- Work with Branch Manager to promote a positive, enthusiastic work environment
towards excellent Customer Service and harmonious Employee Relationships.
28- Provide back up for all Branch Manager duties when necessary.
29- Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure quick and proper response to all reasonable customer requests.
30- KYC and AML checking for all branch customers to insure protection stop any up normal activities.
31- any other things required.
1- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.
2- Supervises other bank tellers and their cash drawers.
3- earches for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
4- Motivates the other bank tellers to remain friendly and professional at all times.
5- Trains new tellers in bank practice and procedure.
6- Provides access to the vault and safety deposit boxes.
7- Replenishes and troubleshoots ATM machines.
8- Carries money to the vault and audits the vault regularly with the help of a second employee.
9- Relays information to bank officials; may create reports at the end of each shift for reference.
10- upervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to members, and providing assistance to the teller staff when needed.
11- Ensure that the staff is trained and cross-trained in all phases of their particular job(s) to ensure quality service to the membership.
12- Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.
• Assist in helping students to pay their University bills.
• Balancing the treasury.
• Making an inventory to the ministry treasury.
1- Obtains client information by answering telephone calls; interviewing clients; verifying information.
2- Determines eligibility by comparing client information to requirements.
3- Establishes policies by entering client information; confirming pricing.
4- Informs clients by explaining procedures; answering questions; providing information.
5- Maintains communication equipment by reporting problems.
6- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
7- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
8- Accomplishes sales and organization mission by completing related results as needed.
9- dentifying customers’ needs, clarify information, research every issue and providing solutions
10- provide customers with product and service information
11- update existing customer information
12- Making sales or recommendations for products or services that may better suit client needs.
• Assist in marketing the Companies products.
• Gain experience in marketing and networking.