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Hussam Assaad, Service Manager

Hussam Assaad

Service Manager·Advanced Technology Company

Kuwait

Master's degree, MBA

Work experience

Total years of experience: 31 years, 5 months

Service Manager

January 2006 - Present

Advanced Technology Company

Al Kuwait, Kuwait

January 2006 - Present

• Built, developed, and led a 25-member engineering and technical
support team responsible for maintenance, service operations, and
customer support for dental equipment.
• Recruit, mentor and motivate staff to ensure timely delivery of high
quality service.
• Negotiate maintenance contracts, price spare parts and service works,
and optimize spare parts stock level.
• Generate equipment sales, coordinate with sales department & provide
technical support
• Design dental centers plan & dental gas piping network.
• Execute turnkey dental center projects.

Company industry:
Medical & Healthcare Equipment
Job role:
Customer Service and Call Center

Service Engineer

January 1998 - January 2006

Advanced Technology Company

Al Kuwait, Kuwait

January 1998 - January 2006

• Installed, repaired and maintained dental & medical equipment.

Company industry:
Other Healthcare Services
Job role:
Engineering

Site Engineer

January 1995 - January 1998

Al-Rabiya Construction Co

Al Kuwait, Kuwait

January 1995 - January 1998

• Manage a team of technicians & helpers executing projects involving
firefighting, plumbing, HVAC, and other MEP works.

Company industry:
Construction & Building
Job role:
Civil Engineering

Education

Heriot-Watt University

January 2006

January 2006

Master's degree, MBA

United Kingdom

Mosul University

January 1994

January 1994

Bachelor's degree, Mechanical Engineering

Iraq

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
FACILITY MANAGEMENT
Intermediate
FACILITY MANAGEMENT
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
SERVICE MANAGEMENT
Expert
SERVICE MANAGEMENT
Expert
Sales
Intermediate
Sales
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Technical and sales training certifications