Key Account Manager and Customer Relationship Manager
National Water Company
Total years of experience :17 years, 7 Months
Targeting new mega projects in the area and do special projects to fulfill their demand
Siemens Limited KSA is a leading Engineering, Project Management & Services Company in the areas of Power, Telecommunications, Oil & Gas, Automation and Medical Solutions with over 2000 employees and annual revenues exceeding SR600 million. Lead and direct an effective Project Management team. Oversee all Project Management functions, including new product rollouts, process development and implementation, technical and financial risk analysis, vendor identification and subsequent development, customer relationship management, contract negotiations, and order fulfillment. Directly contribute towards departmental Profit &Loss and budget responsibilities. Provide cross-functional team training, coaching, and mentoring. Play integral role in project portfolio development activities by exploiting local value addition. Most of our projects scope is to: Supply, Replace, Test of Communication, SCADA, and Protection products in power plants and power substations Responsibilities as Head of Portfolio Project Management: • Portfolio management; monitor the entire business projects (132 projects) through monthly review meetings and PM Tool • Develop and establish an automated project management tool that assist and standardize the project management methodology within the organization and increase the efficiency in the planning, execution, controlling, and closing phases • Ensure proper implementation of project management plan according to PMP and s standards • Ensure that proper controlling methodology are implemented for all projects • Generating monthly reports to the management • Focusing on cash collection and improving cash flow by implementing the MTA technique (part of the PM Tool) • Conduct a monthly review meetings with all concerned PMs as part of the controlling process (portfolio management) • Participate in complex projects in the planning, executing, monitoring and controlling, and closing phases • Using Earn Value Management for monitoring and controlling the projects • Conducting PACT (Project Accelerating and Coaching Teamwork) workshops at the beginning of the complex projects in order to brain storm possible risks and make sure that all team members understand the scope of the project • Monitoring and controlling of Risk management, Claim management • NCC (Non Conformance Cost Management) for continuous improvement • Monitoring and controlling the Budget Control Sheets for each project to improve the function of our Global Procurement Department • Develop, promote & enhance project management processes within the organization • Assess project managers qualifications and propose measures for continuous improvements • Conduct coaching sessions for Project Managers in order to enhance their project management knowledge and work on their weak areas • Ensure proper implementation of PMP methodology, tools & techniques • Interacting with Sales, Project Managers, Procurement, Service, and Commercials teams.
Objective - As Project Manager, lead the team in replacing telecommunication systems (380KV, 230KV and 110KV substations) in Shedgum, Uthmaniyah, KMT, Shoaibah, Taniem, Shawqiyah, Rabigh, Dahban, and Al-Lith
In these projects I have successfully led and involved in the planning phase (including time schedule, design, site visits for the civil work), monitoring and controlling (monthly reports, earn value management, risks, claims, stakeholder management), execution phase ( including manufacturing, site tests, civil works, approvals and project closing)
Responsibilities in perspective of technical and project management aspect:
• Managing the project within the defined time and quality framework
• Setting up and maintaining the Project Management Plan
• Defining procedures and requirements concerning quality management (audits, test seals, acceptance checks) according to valid Quality Management regulations and standards
• Monitoring continuously the project status early identification of discrepancies and initiating targeted actions
• Using Earn Value Management for monitoring and controlling the projects
• To develop and implement an effective Project Cost Controlling and Analysis methodology.
• Holding regular project status meetings and organizes acceptance of milestone work results
• Managing acceptance of delivery units and services, performing quality controls
• To review base design and submit for approval
• To start immediately with detailed schematics for preparation
• To follow approvals from customer, arrangement of design review meetings with customer weekly basis
• Reconciliation of BOM (Bill of Materials) with scope of supply
• Using SAP for ordering
• Follow up with Procurement Department on the order status
• Preparation of Factory Test protocols and their approval from Client as per schedule of technical data
• Document all work results according to the valid document management standards
• Organizing customer acceptance tests and final project handover to contract partner(s)
• Throughout project life cycle, identify and assess all risk factors utilizing available risk measurement tools
• Conducting suitable strategies for risk mitigation (elimination, reduction)
• Implementing procedure for solving issues and problems (identification, analysis, actions and controlling) with all necessary internal and external partners
• Identifying and minimizing non-conformance costs
• Ensure risk monitoring in all project phases
• Throughout project life cycle identify, assess, and implement all opportunities for improving results
• Involve the project team in the identification of claims
• At an early stage, inform customer, management and project team of scope deviations
• At an early stage, identify and mitigates external claims
Masters in Engineering Management (MBA/Project Management Specialty)
Bachelor of Science Degree in Electrical Engineering (Electronics/Communication Major), King Abdul-Aziz University, Saudi Arabia - GPA: 4.05 out of 5