Manager assistant
Ministry of Education
Total years of experience :15 years, 4 Months
Responsibilities:
• Manage and coordinate the managerial administrative tasks such as but not limiting to:
• Forecasting budget
• Administrating the ministry’s kingdom system “Noor” (for teachers and students)
• Administrating and managing the workplace network
Experience Gained:
Working on stress
Working closely with higher management
Writing formal letters
Responsibilities:
First line troubleshooter (2Years)
• Receive and handle problems via telephone
• Troubleshoot IT problems through Remedy-System:
o Active Directory
o Microsoft Exchange
o SAP System
o Microsoft Office
o Network problems
Second line (1Year)
• Receive and handle specialized & urgent problems via E-Mail
• Troubleshoot IT problems through Remedy-System
• Escalate directly to responsible group for quick solution
Experience Gained:
Building up rapport talking skills
Deep knowledge on various applications:
Remedy System
Active Directory
Microsoft Exchange
SAP System
Microsoft Office
Stress environment (deep pressure)
Being adapt to nonstop change in schedule.
Continual self-improver
Creative solutions
I was developing a system using .net