Workshop Manager
SADAFCO
Total years of experience :17 years, 1 Months
Regional Fleet workshop manager
Facility
Cold stire
Heavy duty
Location: King Saudi Arabia
City : Qassim
(Arabian Auto Agency is the kingdom's number one distributor. That's why leading global brands
)equipmentand heavyin construction, transportation, agricultural
Responsibilities:
* Covering north area of Saudi Arabia
* Contacting dealers and follow up bulletins and last update .
* Support NewHolland machines ( Agricultures and constructions )
* Support Navistar products ( bus & trucks )
* Support sweeper products ( Elgin & Johnston )
* Monitoring site technician & field Engineering
* Monitoring productivity and efficiency
* Monitoring work shop utilization
* Follow up customer satisfaction and FIRFT report
* Follow up site technician report and current location
* Service budget
* Diagnostic and help technician when needs
* Follow up service advisors performance
* Follow up workshops performance
Regional service manager
Automotive and heavyvequipment
Monitoring workshop productivity
* Monitoring Workshop efficiency
* Monitoring the vehicle fix it right first time
* Monitoring the customers Top Box
* Follow up the daily CRM reports
* Follow up daily CSI reports
* Plain how to make customers for life
* Monitoring the daily warranty claims
* Reporting to technical assistant centre through GM-TAC-Online site
* Insurance claims follow up
* Reporting monthly comeback job analysis sheet to GM
* Plain for non shown customers for more than 6 months ( retention customers )
* Appling the General Motors Standards
* Follow up CCC open cases
* Follow up the pending repair order
* Daily vehicles movements
* Reporting monthly service performance
* Reporting monthly KPI report ( key performance indicator )
* Workshop utilization
* Service centre budget
* Follow up ( main workshop & quick service & body shop ) operations
* Follow up training path for employees
Achievements include:
* Highest score in General Motors assessment for Aljomaih hub towns dealers 2013.
* Highest score in General Motors assessment for Aljomaih hub towns dealers 2012.
* Highest monthly target 135% for years
Highest customers retentions 34% for years
degree Mechanical Engineer_ Production and machinery