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Hussein Bakri, Support Specialist

Hussein Bakri

Support Specialist·ICC

Lebanon

Master's degree, computer and communication engineering

Work experience

Total years of experience: 18 years, 4 months

Support Specialist

August 2012 - Present

ICC

Beirut, Lebanon

August 2012 - Present

• Planning and Implementing Infrastructure and LAN Projects for medium and enterprise level companies then transferring knowledge to their IT managers.
• Providing high available solutions and high-level technical support for medium and enterprise level companies.
• Developing and planning for Backup/Disaster Recovery Strategies to ensure company business continuity.
• Implementation and support for virtual infrastructures (VSphere 4.1/5 with clustering, MS Server 2008, 2012 Hyper-V clusters, HP blade Systems, NAS and HP Storage.
• Implementation and Support for all Microsoft services (MS Server 2003/2008/2012, Active Directory, GPO, DNS, FTP, File/Printer sharing….)
• Implementation and support for MS SQL server 2008/2012 and Exchange server 2007/2010/2013 environments, clustering and administration.
• Implementation and Support for Backup Systems (Symantec Backup exec and DLO, Veeam Backup, and HP data protector) with HP tapes/autoloader and NAS Storage.
• Doing research and finding solutions for unresolved technical issues.
• Providing phone and Remote desktop support.
Company industry:
IT Services
Job role:
Engineering

Technical Support Engineer

February 2008 - July 2012

ICC

Beirut, Lebanon

February 2008 - July 2012

• Provide technical support at AUB
• Adheres to clients rules and regulations
• Provide basic troubleshooting on computer system peripherals and related devices
• Identifies area of improvement on client site
• Troubleshoot & identify network problem
• Help users to backup data on devices storage
• Train new staff to be familiar with team
Company industry:
IT Services
Job role:
Engineering

Education

AUL

June 2007

June 2007

Master's degree, computer and communication engineering

Lebanon

GPA (point): 3.3 out of 4

GPA (point): 3.3 out of 4

Skills

IT Project Management
Expert
IT Project Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
• Disaster Recovery: Symantec Backup Exec 2010/2012/2014, Symantec DLO, Veeam Backup &Replication, H
Expert
• Disaster Recovery: Symantec Backup Exec 2010/2012/2014, Symantec DLO, Veeam Backup &Replication, H
Expert
• Operating Systems: Windows XP/Vista/7/8/8.1, Windows 2003/2008/2012, Linux Ubuntu RHEL.
Expert
• Operating Systems: Windows XP/Vista/7/8/8.1, Windows 2003/2008/2012, Linux Ubuntu RHEL.
Expert
• Storage: HP 3PAR Storeserv7200, HP Left Hand P4000, HP P2000 G3 MSA, SAN (iSCI, Fiber), NAS, VSA.
Intermediate
• Storage: HP 3PAR Storeserv7200, HP Left Hand P4000, HP P2000 G3 MSA, SAN (iSCI, Fiber), NAS, VSA.
Intermediate
• Virtualization Hypervisors: VMware vSphere 4.X/5.X, Hyper-V 2.0/3.0.
Intermediate
• Virtualization Hypervisors: VMware vSphere 4.X/5.X, Hyper-V 2.0/3.0.
Intermediate
• Hardware: Desktops, Laptops, HP ProLiant G5/G6/G7/G8/G9 ML/DL tower/rack servers, HP Blade Server
Expert
• Hardware: Desktops, Laptops, HP ProLiant G5/G6/G7/G8/G9 ML/DL tower/rack servers, HP Blade Server
Expert
• Database: MS SQL Server 2008/2012.
Intermediate
• Database: MS SQL Server 2008/2012.
Intermediate
• System/Network Security: VPN, Microsoft Forefront Threat Management Gateway (TMG) 2010,GFI Product
Intermediate
• System/Network Security: VPN, Microsoft Forefront Threat Management Gateway (TMG) 2010,GFI Product
Intermediate
• Microsoft Technologies: Microsoft Office (Word, Excel, PowerPoint, Visio, Project), Office 365, A
Expert
• Microsoft Technologies: Microsoft Office (Word, Excel, PowerPoint, Visio, Project), Office 365, A
Expert
• Antivirus: McAfee EPO, Kaspersky, Symantec.
Expert
• Antivirus: McAfee EPO, Kaspersky, Symantec.
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IT Project Management
Expert
IT Project Management
Expert

Languages

Arabic
Expert
English
Intermediate
French
Intermediate

Memberships

Order des Ingenieurs et Architectes-Beyruoth

engineer

June 2011

Training and Certifications

Certifications
HP ATP-Rack and Tower server solutions integrator V8.
Jul 2013
HP ATP – Rack and Tower server solutions Support v8.
Apr 2013
HP ASE-Server Solutions Integrator V8.1.
Aug 2013
Microsoft Certified Solutions Expert: Private Cloud (MCSE).
Nov 2012
Microsoft Certified Solution Associate: Windows Server 2012.
Apr 2012
HP APS Desktop & Workstation 2010 and Notebooks 2010.
Sep 2012
HP ATP - Blade System Solutions Support V8.
Mar 2013
Microsoft Certified Professional.
Nov 2012
Microsoft Certified Technology Specialist
Nov 2008
HP ATP-Server Administrator V8.
Jul 2013
Microsoft Certified Solutions Associate: Windows Server 2008 (MCSA).
Apr 2012
Microsoft Certified Solutions Expert: Server Infrastructure.
May 2014
HP ATP-Rack and Tower server solutions integrator V8.1
Aug 2013
Microsoft Certified IT Professional: Enterprise Administrator on Windows Server 2008 (MCITP).
Nov 2008

Hobbies

  • Swimming
  • Footballl