Operation Manager and Development Performance
Hafil Co
Total years of experience :20 years, 2 Months
Prepare operational plans for school transport projects and supervise their implementation.
Supervise and coordinates all aspects of student transportation operations, including responsibility for the day-to-day operation of school buses.
Coordinate with the fleet/R&M department regarding the availability and assignment of vehicles.
Coordinate with departments (operation - R&M - fleet) to meet deadlines and improve standards and quality of service regarding complaints of the money transfer center.
Contribute to the implementation of the management plan by developing objectives.
Develop performance indicators (KPIs) and define periodic operational performance evaluation criteria based on the objectives to be achieved.
Supervise new projects in terms of studies such as route test, transportation, and measurements
Organize workflow with the Fleet Manager, R&M, Financial Department, Procurement, and Site Services
• Supervises and coordinates all aspects of student transportation operations, including responsibility for day-to-day operation of school buses in Makkah Region.
• Provides guidance and direction to the transportation depot managers and the transportation specialist responsible for special and alternative education pupil transportation and regularly meets with them for coordination, problem solving and planning purposes.
• Reviews and investigates serious student or bus operator problems and recommends or initiates appropriate action.
• Reviews requests for schedule and operation plan changes.
• Analyzes current and long term student transportation requirements and provides plans for meeting requirements and improving operations.
• Assists in meeting management plan by developing objectives.
• Assists operational supervisors in the handling of day-to-day problems, and acts as a resource person to supervisors on management and transportation questions.
• Follow up the operation in the privet transportation contracts (Bin Ladin contract, Expansion Project Grand Mosque in Mecca(.
Supervise the implementation of public transport contracts and buses. In addition to developing and implementing standard operating procedures while adopting best practices and ensuring that service delivery objectives are always met.
Manage and improve service quality to achieve customer satisfaction and cooperate with the work team to achieve the company's goals of providing service efficiently and effectively.
Follow up the investigation with drivers and take the necessary legal measures according to the regulations
Ensure the availability of the trained manpower necessary to achieve the company's objectives at the lowest possible cost. Ensure the highest possible level of work performance among employees through periodic supervision.
Supervising the maintenance and modernization of bus stations.
Ensure that all inspectors are working according to the plan set by the department.
Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions Service Level Agreements, and other contracts
Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
Develop and manage an annual operating budget and work with the Commercial Team ensure that monthly and pass- through billing happens
• Managing the whole OMRA project including Transport, Visa, accommodation etc.
• Seeking for the best offer of Hotels and best quality.
• Following the visa process for the customer.
• Testing quality and managing the buses maintenance to insure the transportation as company standard.
is the study of the past, particularly how it relates to humans
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