Regional Service Manager
Arabian Auto Agency
Total years of experience :11 years, 11 Months
- manage north area for king Saudi Arabia
- reporting to service director
- passenger and light and heave duty machines
- agriculture and construction machine
- dealing with global brands
- Monitoring workshop productivity
- Monitoring Workshop efficiency
- Monitoring the vehicle fix it right first time
- Monitoring the customers Top Box
- Follow up the daily CRM reports
- Follow up daily CSI reports
- Plain how to make customers for life
- Monitoring the daily warranty claims
- Reporting to technical assistant center through GM-TAC-Online site
- Insurance claims follow up
- Reporting monthly comeback job analysis sheet to GM
- Plain for non shown customers for more than 6 months ( retention customers )
- Applying the General Motors Standards
- Follow up CCC open cases
- Follow up the pending repair order
- Daily vehicles movements
- Reporting monthly service performance
- Reporting monthly KPI report ( key performance indicator )
- Workshop utilization
- Service center budget
- Follow up ( main workshop & quick service & body shop ) operations
- Follow up training path for employees
service manager ( Automotive ) General motors vehicles products .
- apply general motors standers
- insurance and accidents issues
- warranty
- contact team assist
- monitoring service center
- diagnostic and programming
64%