Technical Director & Senior Consultant/Trainer
Cloud Group LLC
Total years of experience :27 years, 9 Months
Key Responsibilities:
* Managing vendor and contract negotiation pertaining to the delivery of products and services.
* Managing over 20 projects simultaneously and overseeing the on-time delivery of quality products & services to clients across the Middle East while staying within budget.
* Manage the day to day implementation aspects of multiple departments and projects aimed at enhancing client satisfaction by providing superior quality services utilizing technical, operational, financial & sales team expertise.
* Providing telecom consultancy/training to vendors, operators and telecom professionals on designing, installing, integrating, optimizing and managing multi-vendor 2G/3G/4G/5G/IoT network deployments covering 50k+ sites.
* Preparing/presenting various executive reports to senior management and stakeholders for effective decision making.
* Rendering consultancy on technology and implementation support to Telecom Operators and Vendors; evaluating progress and conducting mid-course rectifications based on identified deviations.
* Optimizing resource utilization by allocating appropriate tasks to managers, team members and groups.
* Focus on achieving organizational business targets through the sale of Full Turnkey Telecom Solutions to Operators.
* Guiding team members in infrastructure deployment per client needs aiming at maintaining seamless operations.
*Played key role in pursuing/securing new contracts with the US Government for services in the region.*
*Acknowledged for negotiating and securing multi-million dollar contract to supply and install 250 Diesel Generators.*
*Actively involved in construction of new facilities and relocating within 3 months in compliance to various SLA parameters.*
*Distinguished for efficient management of project aspects with the three national Kuwaiti mobile operators.*
Key Responsibilities:
* Focus on achieving organizational business targets through the sale of Full Turnkey Telecom Solutions to Operators.
* Enhance revenue generation by developing new services to include DAS/IBS, Drive Test Data collection & resource outsourcing. Participate in vendor and contract negotiation pertaining to delivery of products and services.
* Render consultancy on technology and implementation support to Telecom Operators and Vendors; evaluate progress and conduct mid-course rectifications based on identified deviations.
* Optimize resource utilization by allocating tasks to team members. Ensure compliance to health and safety standards pertaining to day to day operations.
* Guide team members in designing & setting up infrastructure based on client’s requirements aimed at maintaining seamless operations.
* Manage day to day administrative aspects of the department aimed at enhancing client satisfaction by providing superior quality service through a team of technical, operations, finance & sales members.
* Prepare & present various status reports to senior management and stakeholders to enable effective decision making.
*Negotiated deal to acquire over $10 Million worth of equipment (Towers, BTS's, Rectifiers) at 20% of the value.*
*Doubled services revenue by developing a pay-as-you grow model for medium/large size institutions.*
*Successfully upgraded core and radio access network and ensured redundant systems to provide quality services.*
*Instrumental in implementing Green Energy solutions for suburban and rural telecom towers.*
Key Responsibilities:
* Spearheaded a team of 120+ individuals including technical, operations, finance and sales teams in managing operations for a Regional CDMA Operator & Internet Service Provider of mobile & fixed Voice, Data and Value-Added Services with revenues of $100 Million.
* Enhanced business generation, company’s portfolio and market share by developing new products and services.
* Defined/ ensured compliance to guidelines & procedures for field maintenance/technical teams for optimizing OPEX.
* Enhanced operational efficiency by reengineering existing procedures and implementing new processes based on changing technological advancements in field of operations.
* Participated in Quarterly Board Meetings to realign processes for organizational business objectives. Coordinated human resource aspect for setting up teams for specific programs in compliance to company policies and procedures.
* Assessed supplier performance and recommended ramp-up/down of their engagements based on their competencies.
* Updated business status to the senior management & other stakeholders using detailed reports and presentations to enable effective decision making.
* Successfully rolled out a complete 4G network and Billing Solution from Scratch* * Led the implementation of an all IP networks transformation and Network Functions Virtualization Projects*
* Played a significant role in the integration of solutions from 4 different global vendors* * Revamped the entire core network facility and ensured full redundancy*
Key Responsibilities:
* Coordinated with the executive management and global vendors in building a new national internet service provider by deploying a network of 600+ sites and revamping the entire wireless, core and access networks.
* Spearheaded team efforts in drafting, reviewing & signing contracts as well as setting up systems and processes for enhancing operational efficiency.
* Focused on recruiting, grooming and mentoring technical as well as non-technical teams based on business as well as operational needs.
* Coordinated with multiple vendors to find solutions to nagging problems.
Technical Director for a Telecom Consulting Firm reporting to the CEO with wide ranging responsibilities that included hiring, training and placement of HSPA and GSM Engineers with multiple clients & different key roles and assignments. Duties included but were not limited to:
• Tapping into business and professional contacts in order to develop business opportunities.
• Presales support for Turnkey RF Optimization and Post Launch Performance Enhancement.
• Negotiated partnerships and contracts for staff augmentation and Turnkey projects.
• Presales support for network trouble shooting and enhancement services.
• Provide mentoring, training and technical support to RF Engineers deploying HSPA networks for T-Mobile & AT&T in NY and Washington DC using Ericsson Equipment.
• Helped T-Mobile management with the day-to-day operations of these HSPA deployments and supported critical decision making in order to achieve the required KPI's.
Technical Manager for a Telecom Infrastructure Provider reporting to the Director of RF Services. Responsible for managing RF Design, Planning, Deployment and Optimization of UMTS/HSPA, CDMA and GSM networks. Duties & achievements included:
• Managing a team of over 70 contractors and engineers involved in the design, implementation and optimization of 3000+ NodeB's for ATT's NY and Washington DC UMTS/HSPA markets across the 850 & 1900 MHz Bands. Turned project around by establishing norms, guidelines and standard operating procedures. Delivered all commitments in time and within budget meeting all KPI’s.
• Managing a team of over 40 members involved in the design implementation and optimization of 300+ NodeB's for AT&T’s St Louis UMTS Network. This market was chosen for Conditional Acceptance Testing to demonstrate product capabilities in order to meet contractual commitments to AT&T. Alcatel-Lucent met all conditions and was found to be free of $200+ Million in potential Liquidated damages.
• Responding to an AT&T RFP for UMTS Design/Implementation/Optimization of a nationwide network. Activities involved assessing the required tools, processes and resources to complete the work based on different size markets. Alcatel Lucent was awarded a contract for hundreds of millions of dollars.
• Providing mentoring, training and technical support to RF Engineers Deploying UMTS networks nationwide. Provided engineers with best practices for ongoing deployments.
• One of four RF Leads responsible for the AT&T Wireless GSM overlay design of the New York market with over 1400 sites. Responsible for the scheduling of 20+ engineers and the RF design of 350+ sites.
• Team Lead responsible for assessing resource requirements and management of engineers and drive test teams for several projects.
• RF Engineer involved in RF Design, Implementation, Optimization, and Support of wireless networks.
• Worked on designing, deploying and optimizing several CDMA networks with Sprint and AT&T in, California & Texas using multi-vendor equipment from Lucent, Nortel, and Motorola.
Graduated with Honors with a GPA of 3.75.
Attended a four year program at the University of Tennessee during which I excelled at math and science and fell in love with software development and graduated with Honors with my BS in Computer Science