Abu Talha Tariq

• Assigning tasks to staff and inspecting work to ensure that the prescribed standards of
task are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding for poor service.
• Providing training to the Supervisors and staff.
• Regularly taking inventory of cleaning material and tools supplies and ordering stock as
needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and
dismissals.
• Performing various cleaning duties in instances of staff shortages.
DUTIES AND RESPONSIBILITIES:
◦ Good knowledge in handling guest requests.
◦ Good knowledge of computer and operations.
◦ Responsible for Departmental keys and guest room master cards.
◦ Responsible for all calls coming to the Desk and to convey the right message to
the right person.
◦ Maintaining records related to day-to-day operations.
◦ Follow up with concerned departments in case of guest requests/ complaints.
◦ Updating the Staff data on board with information like VIP inhouse, Todays
occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning
etc.
◦ Good understanding of the property management soft wares Opera.
◦ Allocate work for each staff according to point system / workload for the day.
◦ Should have a good telephone etiquette.
◦ Make the relevant room status changes on the software as per the instruction
given by floor supervisors.
◦ Prepare the room discrepancy list for Front office.
◦ Prepare the VIP amenities list.
◦ Prepare the Min BAR consumption list.
◦ Post mini bar and laundry charges to the respective guest folios.
◦ Prepare monthly sales report for Minibar, Laundry, dry cleaning, and any other
miscellaneous sales.
◦ Prepare the missing / broken item register.
◦ Handle the lost and found procedures and all enquiry.
◦ Maintaining the I need it now cupboard.
◦ Changing the room status from Vacant dirty to vacant clean and changing the
room status as per requirement.
◦ Coordinate with Engineering/Maintenance department for room
maintenance issues.
◦ Co-ordinate with Front office department.
◦ Should have complete information related all the rooms in hotel.
◦ Should have information of every staff, and where they are allotted for the work.
E.g. Staff allocated for Floor 1, public area, pool side, SPA etc.
◦ Give proper handover to the next shift and mention all responsibilities in detail to
next shift staff before leaving.
• Assist Housekeeper and Asst. housekeeper for preparing the monthly report and
budgets.