Customer Success Manager
SOLIDS - Ecommerce Clothing
Total years of experience :6 years, 11 Months
• Generated over $95, 000 in revenue by introducing a preferred payment gateway expanding the customer base from
Pakistan to worldwide and a 50% increase in revenue.
• Suggested and led website migration from WordPress to Shopify, improving performance and enhancing the customer
experience.
• Increased operational efficiency by 30% by Digital transformation of internal communication using Trello, enhancing client
success management and satisfaction.
• Managed social media accounts and streamlined order management processes using Trello, efficiently handling customer
queries and complaints, regular on-hold orders, returns, and exchanges.
• Generated over $450, 000 in revenue by closing 40+ B2B SaaS deals.
• Expanded our market base worldwide by launching the B2C e-commerce business vertical during COVID and boosted sales to 40% of overall revenue.
• Increased 20% in total revenue by listing products on leading ecommerce marketplaces through strategic partnerships.
• Reduced yearly marketing costs by 60%, and sales cycle by 40% by transforming EDVON Robotics League into a national competition, with a staggering 95% growth in participation in just a span of 3 years.
• Amplified brand visibility by leveraging public speaking engagements at conferences & TV shows.
• Forged alliances with govt. bodies, corporations, NGOs, and associations.
• Cultivated enduring client relationships, driving retention rates, 30% referral growth and consistently high customer
satisfaction.
• Generated over $80, 000 in revenue through consultative selling for the US market.
• Delivered 100+ projects including website & logo design, SEO, social media marketing, and other digital marketing solutions.
• Front sales for the US market on Bark, conducting client consultations, recommending suitable technology solutions, and generating new business leads through cold calling and email outreach.
• Managed client communication and collaboration with internal teams (designers, web developers, digital marketers) to ensure successful project delivery and client satisfaction.