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Iyad Abdulhadi, Business Operations Manager

Iyad Abdulhadi

Business Operations Manager·Witty Inspection Co.

Saudi Arabia

Master's degree, MBA - International Management

Work experience

Total years of experience: 19 years, 6 months

Business Operations Manager

January 2020 - Present

Witty Inspection Co.

Khobar, Saudi Arabia

January 2020 - Present

• Developed and implemented business strategies for the company.
• Established the 1st stage of the business and built the initial departments (Management System, Sales, HSE, HR, Quality, and In-Service Inspection).
• Acquired & maintained all the required Licenses to Operate. (ISO 9001:2015, ISO/IEC 17020:2012, ISO 45001:2018, SASO, SAC, LEEA)
• Established and wrote company's policies, procedures, and processes, and ensured total staff compliance
• Created onboarding documentation for new interns that was used to onboard 3 employees
• Established 40 hours of training for new hires that improved their productivity.
• Meeting with back office team on monthly basis to discuss goal progress, plans, system gaps, and efficiency.
• Applied the flexible working days which increased the productivity of 30% of the team.
• Identify market opportunities & implement growth initiatives through customer engagement.
• Identify internal and external growth opportunities while directing marketing and sales.
• Monitor closely operational, commercial, and financial performance, through monthly reviews (markets, competitors, clients, finance)
• Conducted monthly Technical Meetings and Safety talks with technical team to increase their knowledge and awareness as part of the continuous improvement

Company industry:
General Engineering Consultancy
Job role:
Mechanical Engineering

Country Operations Manager- Lifting Inspection Services

November 2014 - December 2019

Bureau Veritas Saudi Arabia

Khobar, Saudi Arabia

November 2014 - December 2019

• Exceeded annual sales and operations targets for Lifting Business Activities throughout the Kingdom of Saudi Arabia which led to a revenue growth of 35% between 2015 and 2019.
• Observed and evaluated day-to-day operations and collaborated with teams of 7 operations team leaders, 40 inspectors, 6 coordinators, 3 sales persons, and 6 trainees across 5 offices and 3 long-term projects to increase efficiency.
• Created onboarding documentation for new interns that was used to onboard 25 employees
• Established 40 hours of training for new hires that improved their productivity.
• Increased the utilization (billable days) of inspectors from 50% per month in 2015 to 78% in 2019
• Saved 44 monthly hours of administrative work by designing a new Reporting system used by the inspectors and the coordinators.
• Monitored budgets and financial information monthly, and recommended a shift in expenditures from OPEX to CAPEX in 2018 to save a $400K in 2019
• Worked with recruitment team to decrease time-to-hire by 50%, by redesigning the process activities
• Evaluated subcontractors contracts, and renegotiated with 4 of them to save a $100K in 2019
• Negotiated with long-term suppliers to secure 15% or more discounts.
• Traveled 10% of the year to meet with the operation team leaders to forecast staffing, budgetary, and equipment needs
• Understood corporate policies, procedures, and processes, and ensured total staff compliance
• Identified bottlenecks in service delivery, and reduced the delivery to 2 days or less.
• Evaluated and reported on operational efficiency, presenting financial information, Forecasting, KPIs, and balanced score cards to CEO quarterly.
• Meeting with back office team on monthly basis to discuss goal progress, plans, system gaps, and efficiency.
• Applied the flexible working days in 2017 which increased the productivity of 30% of the team.
• Maintained Licenses to Operate (LTOs) in lifting business. (ISO 17020, LEEA, Aramco Certification)
• Reduced the wasted printed papers by 70% during 2019

Company industry:
General Engineering Consultancy
Job role:
Management

Lifting Operations Team Leader

January 2012 - October 2014

bureau veritas saudi arabia (al-khobar office)

Khobar, Saudi Arabia

January 2012 - October 2014

• Was holding a position of team leader for Khobar team from Dec 2011 till Oct 2014, and become a PM for Aramco lifting contract from Jan 2012 till now, and become a PM for Schlumberger lifting contract from Aug 2013 till now, and a contract representative for Aramco lifting contract from May 2014 till now, and Acting as a Lifting operations manager for Khobar office lifting department since Jan 2014.
• Responsible for the Sales, Revenue, and collection.
• Monitoring Teams performance and activities (Aramco Team/Schlumberger Team/Trainees team/Corporate engineers team/Back office team)
• Client Visits.
• Negotiate rates and fees
• Write monthly figures and reports to Deputy Chief Executive.
• Identify opportunities for business development
• Conduct interviews for candidates
• Monitor and control projects Inspections.
• Representing company for Aramco and Schlumberger contracts.
• Reviewing contracts, purchase orders and other associated documentation.
• Establishing and improving existing processes and systems in Inspection System to increase efficiency and quality.
• Train inspectors

Honors and Awards:
- Golden Prize awarded by AMD for my drawing under "I HAVE VISION" Competition in 2011.
- Certificate of Appreciation from Bureau Veritas for the remarkable rising of Aramco's quality index in the 3rd and 4th quarter of 2012.
- Appreciation from Bureau Veritas for the remarkable rising of Aramco's quality index in the 2nd quarter of 2013.
- Appreciation from Bureau Veritas for the remarkable rising of Aramco's quality index in the 2nd quarter of 2014 where it was the highest since the start of the contract.

Company industry:
General Engineering Consultancy
Job role:
Engineering

Industrial / Lifting Equipment Inspection Engineer

March 2007 - December 2011

Bureau Veritas Saudi Arabia (Al-Khobar Office)

Khobar, Saudi Arabia

March 2007 - December 2011

Role and Responsibilities
• Trained in international standards such as: ASME B30, ANSI A92, BS, and API
• Preparing inspection procedures for all type of Lifting Equipment.
• Inspecting and performing load tests for Lifting Equipment onshore and offshore, including: mobile cranes, crawler cranes, tower cranes, overhead cranes, monorails, gantry cranes, drum winches, man lifts, scissor lifts, forklifts, spreader beams, and containers (Pad eyes)
• Inspecting heavy equipment, including: loaders, skid steer loaders, backhoe loaders, and excavators
• Inspecting Lifting Gears and Below Hook Equipment, including: wire rope slings, chain slings, web slings, hooks, and shackles
• Inspecting and performing pressure tests of oilfield equipments
• Inspecting Fusion Bonded Epoxy (FBE), internal coating.
• Conducting safety training for crane operators, forklift operators, man lift operators, riggers, and level 3 scaffolds.

Company industry:
General Engineering Consultancy
Job role:
Engineering

Trainee

October 2006 - December 2006

Contracting and trading Co. "C.A.T"

Eastern Province, Saudi Arabia

October 2006 - December 2006

Fabrication workshop and Pipelines installation (oil, Gas, and water injection wells) Based at Hawiyah contractors camp, operations was covering areas from Uthmaniyah to Gazal.

Company industry:
General Engineering Consultancy
Job role:
Engineering

Education

MBA

September 2019

September 2019

Master's degree, MBA - International Management

Saudi Arabia

GPA (percentage): 91.5%

GPA (percentage): 91.5%

My Thesis Topic was: "The Impact of Online Purchasing on Local Saudi traditional Retailers in Khobar"

The Hashemite University

January 2007

January 2007

Bachelor's degree, Mechanical Engineer

Jordan

B.Sc. in Mechanical Engineering from the Hashemite University, Azzraqa, Jordan. GRADUATING PROJECT: Numerical study about Centrifugal oil-sand separator by using computer softwares: Fluent-6.0.12 and Gambit-2.0.4b.

Skills

Team Leadership
Expert
Team Leadership
Expert
Inspection
Expert
Inspection
Expert
Cranes
Expert
Cranes
Expert
Equipments
Expert
Equipments
Expert
Management
Expert
Management
Expert
Autocad
Intermediate
Autocad
Intermediate
Pro/Engineer PTC
Intermediate
Pro/Engineer PTC
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft word
Expert
Microsoft word
Expert
Microsoft Power Point
Expert
Microsoft Power Point
Expert
FileMaker Pro Advance & Server
Intermediate
FileMaker Pro Advance & Server
Intermediate
3Ds Max 2015
Intermediate
3Ds Max 2015
Intermediate
Team Leadership
Expert
Team Leadership
Expert
Inspection
Expert
Inspection
Expert
Cranes
Expert
Cranes
Expert
Equipments
Expert
Equipments
Expert
Management
Expert
Management
Expert

Languages

English
Expert
Arabic
Expert

Memberships

Jordanian Engineers Association

Engineer

October 2010

Saudi Council of Engineers

Engineer

February 2011

Training and Certifications

Certifications
ISO 9001:2015
Feb 2017
LEEA P1E
Apr 2008
SAUDI ARAMCO CERTIFIED LIFTING INSPECTOR
Feb 2009

Training
Dropped Objects
DROPS

Recommendations

Safhuan Almassraf

Aug 2013

Aug 2013

Manging DirectorManager

Iyad has the ability to manage projects as a results oriented person he seems relentless in his efforts to achieve his goals; and help others understand how with all the conditions.

Hobbies

  • Leathercraft
  • Drawing
    Won Golden Prize awarded by AMD (​Advanced Micro Devices Inc) for my drawing under "I HAVE VISION" Competition in 2011.