MULTI-SITE MANAGER
ALABBAR ENTERPRISES
مجموع سنوات الخبرة :24 years, 3 أشهر
Responsible for all store franchises between Alabbar Enterprises and the Ismaya Group, a Jakarta based entity
•Successfully delivered new restaurant ‘GIA’ to budget, with zero operational issues
•Full P&L control, budgeting and forecasting
•Implementation of Lean Six Sigma methodologies, leading to reduction of cost of goods of 2% and staff costs of 5%
•Main contact for food safety and operational compliance with the Quality Manager
•Main operational trainer for operational excellence, soft skills education and situational leadership training facilitator
•New employee assessment centre co-ordinator
•New product development liaison for supply chain
•Implementation of new point of sales system throughout estate
•Implementation of new inventory system throughout the estate
•Main point of contact for Dubai Mall compliance
•Responsible for 218 employees, 10 direct reports
Attained A+ food grade from Dubai Municipality
•Increased net earnings by 2% on previous year
•Reduced staff costs by 3% on previous year
•Reduced cost of goods by 1% on previous year
•Created employees ‘Continuous Improvement’ program
•Attrition rate of 8%
Successful delivery of 2 Five Guys stores on budget with zero operational issues
•End of year highest score worldwide for the Five Guys mystery shopper program
•Attained A+ food grade from Dubai Municipality in Marina Mall branch
•Spent one month in the U.S.A. working alongside the Murrell family of Five Guys, to bring their culture back to
Overall operational control of the groups’ restaurant and bar portfolio with a turnover in excess of £15m.
•Full P & L control, budgeting & forecasting
•Increased revenue by 3% on previous year, increased profit by 5% on previous year
•Overall responsibility for HR & compliance
•Overall responsibility for strategic planning
•Overseeing of marketing, PR & social media departments
•Responsible for procurement & product development
•Responsible for IT and implementation of upgrading new till systems throughout the estate
•Strategic planning for the roll out of Flagship brand, Fleet Street Kitchen
•Project management of new site openings
•Direction of an operational management team of 20
Successfully delivered new flagship restaurant, bar & club complex for client
•Created refurbishment program for ‘Mechu’ night club
•Implemented recovery program for the ‘Apres’ brand resulting in 5% revenue growth and 8% net profit growth
CONSULTANT-BRAND DEVELOPMENT FOR TGI FRIDAYS, NATIONWIDE UK September 2012 to December 2012
•Worked directly with board to revitalize the brand from a drinks perspective
•Created and implemented new products in collaboration with the internal team
•Surveyed and created a detailed analysis of several TGI Fridays across the U.K.
Accountable for one of the most high-profile brands in the heart of London
•Responsible for large events including Sanyo worldwide product launch, Old Vic Theatre after parties and various film collaborations
•Board advisor of biggest club operator in London
•Involved in takeover of Soho clubs and Bars for Novus Leisure
Created and delivered a successful product launch for a national cinema chain, increasing revenue per head by 9%
•Employed and trained front of house teams for various clients
•Created food menus, wine lists and cocktail lists for various clients
Re-launched the Midlands top nightclub
•Delivered a new steakhouse as a standalone concept within a nightclub complex
•Re-designed food offer
Responsible for door revenue through ticket sales of live acts that appeared