Head IT
Lloyd Michaux
Total years of experience :12 years, 3 Months
Technology Used: Office 365, Microsoft Exchange, Office 365 spam protection, Active Directory, Endian Firewall, PFsense, Symantec Backup Exec, VOIP, Barracuda Backup Server, Barracuda Mail archived, Symantec Messaging Gateway, , AWS Route, AWS EC2, AWS Storage Gateway, Hyper-V, VMware, Sever Clustering, Cisco Switches. Linux, Centos, Grandstream, OpenFire XMPP. QNAP, Synology, Veeam Backup, NovaBackup, Vicidial, Goautodial, GNU Dialer, Avaya, Windows Server 2012 and 2016.
• Security administration for AD, Windows Server access and Exchange for a around 100 user account multiple domain forest, including Group Policy, user account creation and archival, managing access controls, and domain structure configuration.
• Designed, Procured, and Implemented two high availability Hypervisors in Hyper-V & VMware to reduce downtime risk, introduce quicker recovery from down time, and cut hardware costs.
• Installation and maintenance of all systems within a clients digital environment.
• Producing documentation on operational, system and user procedures & guidelines.
• Established NAS, created network shares for users and departments. Technology used: QNAP and Synology
• Building, configuration and troubleshooting of server and desktop hardware.
• Providing advice on selection and purchase of IT equipment.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Knowledge & understanding of backup technologies & disaster recovery methods.
• Responsible for acquiring and updating data ownership access Control of network shares, departmental folders across global server farm.
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• Planning future improvements, suggesting IT solutions to business problems
• Making sure all IT meets industry standards
• Supervising helpdesk staff
- Maintain 8-Multi Clustered Vicidial (Database, Archive and Web Server)
- Setup Network Monitoring tools, to monitor all agents activities.
- Setup Firewall to ensure bandwidth optimization and prevents proxy usage and hackers.
- Setup XMPP Openfire Server, for internal messaging for all agents.
- Manages all campaigns running on the company.
- Creates/Updates user agents.
- Generates Reports every end of the shift.
- Monitors Bandwidth using MRTG
- Setup Windows Servers (Active Directory)
- Setup Domain Controller
- Maintains all workstations to ensure productivity.
- Setup from scratch Vicidial 200 seaters vicidial (Clustered Setup) an open sourced call center suite.
- Created Inbound/Outbound Campaign
- Manages DID / Inbound Group
- Monitors ISP and VOIP usage
- Monitors all agents activities.
- Created XMPP Servers (Openfire) for internal messaging only.
- Creates File Server for agents files and other documents needed during work.
- Setup domain controller on the network.
- Setup Firewall (Endian Firewall) to maintain bandwidth and prevent intruders and proxy users.
- Fixing all kinds of computer related issues Balancing Network. Troubleshooting different kinds of Computers including networking stuffs.
- Monitor all agents activities using network monitoring tools
- Monitors bandwidth using MRTG
- Desktop Support
- Support agents concerns and resolves issue.
- Maintains server.
- Check ISP / VOIP usage
- Generates Servers Daily Report
- Creates SIP phones for user agents
- Creates User accounts