Help Desk Support
HIS, SQUH, Muscat
مجموع سنوات الخبرة :13 years, 4 أشهر
Help Desk Support, HIS, SQUH, Muscat, 2010-Current
With more than five applications HIS providing for running all of SQU hospital electronic services, more than one
thousand PC, and more than two thousand peripheral devices most of them networking devices; my duty is to provide first line support. To know every program running, every PC location and user ID, to provide solution in the
quickest time possible. Identifies every issue and flowing up with the user until solution is confirmed. Participating in developing and improving helpdesk performance team and operation services. Follow up every upgrade's feedback to
assure the quality delivered, & maximize the output to the user.
Hardware workshop, HIS, SQU, SQUH, Muscat 2008-2010
Working, in hardware technician in the workshop was one of my major's takes, transfer the user data and restore the new PC to the same sting and programing to the user. Full understanding of Windows XP, and Windows7 products
line. Solving Driver internal and peripheral devices connected to the Motherboard. Testing new applications before to be implemented in SQUH. Adopting new solutions and services to improve SQUH IT services. Assuring the
availability and high-ability to the user's needs
Technician, HIS, SQUH, SQU, Muscat, 2008- 20010
Before getting the Honor Eng. Networking decided to change the environment to work for a larger organization.
Identify daily computers errors such as Hardware failure or software was only small part of the daily work. Assuring the compatibility between each hardware and software in the hospital. Analyze new issues, and assigning them to the section responsible about. Interconnecting between the user facing the technical problem and the internal section.
CEO, IT Scope, KOM, Muscat --2006-2008
Due the work loyalty I have, and with the passion of challenges one of my fields asked me to help him starting his won
IT business. It was a new scope for me where I was not only in the management sector but also doing most of the tasks such as technical and management.
Supplier, Royal Air Force --1996-2002
Responsible about admin and supply for any logistic stock. Working in military with discipline learning and building
skills of responsibility. With more than six year of military environment it built a fully sanctification of work nature.
1- Bachlore Wireless Eng 2- Diploma Wireless Networking 2007
1- Certificate in Supply and logistics 1997 2- Other Advanced workshop related to supply and logistic