supervisor
Gulf Insurance group
Total years of experience :17 years, 1 Months
• Ensuring that all applications developed by their team align with the organization's business objectives.
• Functioning closely with other departments to understand their needs and requirements and develop applications that support the overall goals of the organization.
• Implementing IT strategies that support the long-term goals of the organization, identifying emerging technologies and trends that could benefit the organization and develop plans to incorporate these into their applications.
• Managing development and testing lifecycle and development of software applications.
• Coordinate closely with Business Analyst to understand application requirements of the business.
• Managing the development of all software applications within their department, ensuring that applications are developed according to established standards and procedures.
• Overseeing the maintenance of all applications within their department. Ensure that applications are functioning properly, and any issues or bugs are resolved quickly.
• Handling the budget allocated to the Applications Management Department, ensuring that resources are allocated effectively and efficiently.
• Setting performance goals and objectives, conducting performance evaluations, and providing feedback to help team members improve their performance.
• Building and fostering a cohesive and collaborative team that works well together and have a sense of teamwork and encourage staff to share knowledge and expertise.
• Allocating tasks appropriately, monitor progress, and provide support and resources as needed.
• Conducting interviews and onboarding new team members, ensuring that they are properly trained and equipped to perform their job responsibilities.
• Evaluating new technologies and determining whether they are a good fit for the organization.
• Implementing and managing all applications according to established standards and procedures and that they are secure, reliable, and scalable.
• Providing Level 2 support to end-users as needed, helping them troubleshoot issues with applications and resolving any technical problems that arise.
Resolved or escalated problem tickets to resolve user issues.
Boosted information sharing by enhancing interfaces between Systems
Evaluated and adopted new technologies to address changing industry needs.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Assessed, defined and document scope of projects.
Gathered requirements and performed gap analysis through design workshops with users
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
Heavily involved in new project to change ERP Core Insurance system, HR and Online Application.
Data cleaning.
Map tables to new environment and data migration with validation of migrated data..
-Duties:
1- Development Responsibilities:
a. Developing/maintained an intranet application to be used by all employees and departments.
b. Develop and customize different reports.
2- Technical Support Responsibilities:
a. providing support for all the issues that are related to the insurance
systems, HR system, Finance system and Attendance system.
b. Dealing with the support vendors regarding any changes, bugs and
error fixing.
3- Analysis Responsibilities:
a. collecting business requirements for any new insurance product.
b. Sending the requirements to the support vendor and receive the new
releases and changes from them.
c. Implement the releases on test environment, test the new changes
whether it satisfy the business requirements or no and getting
approvals from the insurance departments on these changes
programming, systems analyst for program coding, and implementation of various S/W applications using latest information technology development tools and data bases.
-Duties:
• Providing technical guidance and expertise to perform system design and analysis
• Optimizing the existing code to overcome technology limitations and deficiencies in existing systems
• Leading development team and assisting on testing, debugging, diagnosing
• Correcting errors and faults in an application within established testing protocols, guidelines and quality standards to ensure applications perform to specification
• Researching on latest technologies and incorporate those in projects to get maximum benefits and keep development team up to date
• Writing and maintaining code to meet system requirement, system design and technical specifications
• Configuring, maintaining production environments and software implementations