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Ibrahem Mohamed, executive assistant

Ibrahem Mohamed

executive assistant·Seer Real Hany Elfouly

Saudi Arabia

Bachelor's degree, Administration And Information Systems

Work experience

Total years of experience: 4 years, 10 months

executive assistant

January 2024 - Present

Seer Real Hany Elfouly

Cairo, Egypt

January 2024 - Present

Arranging meeting, responding to emails and doing taxes using excel

Company industry:
Data Hosting & Storage
Job role:
Accounting and Auditing

Customer Service Representative

August 2023 - April 2025

AmazonAustralia Customer Service Center

Cairo, Egypt

August 2023 - April 2025

• Provided excellent customer service by promptly responding to inquiries via
phone, email, and live chat. Assisted customers with product selection, order
processing, and resolving issues in a professional and friendly manner.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2020 - June 2020

Teleperformance Egypt

Cairo, Egypt

January 2020 - June 2020

Handled customer inquiries, answered questions, and resolved problems in a timely
manner

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Gym Receptionist

January 2018 - January 2019

Vine Gym

Cairo, Egypt

January 2018 - January 2019

Greeting clints and checking them in, Every shift I had to do an end of shift excel
sheet that contains what I did through the day and assign new clients to sales

Company industry:
Other Healthcare Services
Job role:
Hospitality and Tourism

Customer Sales Representative

August 2017 - December 2017

Centro global solutions

Cairo, Egypt

August 2017 - December 2017

• Greeted customers in a friendly and helpful manner. Provided high quality
customer service to customers. Handled sales transactions and returns in a timely
manner. Answered all questions regarding products and promotions. Aimed to
keep customers satisfied and returning to Centro

Company industry:
Telemarketing
Job role:
Customer Service and Call Center

Education

High Institute For Management Information Systems

May 2021

May 2021

Bachelor's degree, Administration And Information Systems

Egypt

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

Studied information systems,data basing and accounting

Skills

Teamwork
Expert
Teamwork
Expert
Time management skills
Expert
Time management skills
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
IT
Expert
IT
Expert
Human Resources
Expert
Human Resources
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
Accounting
Beginner
Accounting
Beginner
Auditing
Intermediate
Auditing
Intermediate
Data Entry
Beginner
Data Entry
Beginner
Receptionist
Expert
Receptionist
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Recruitment
Beginner
Recruitment
Beginner

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Training
Graphic Design
Black horse academy
Mar 2023

Hobbies

  • singing rap songs Learning
  • Writing