ibrahem mufleh yousef, Systems Administrator

ibrahem mufleh yousef

Systems Administrator

Interbrands

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Management information system
Expérience
14 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 3 Mois

Systems Administrator à Interbrands
  • Jordanie - Amman
  • Je travaille ici depuis janvier 2021

* monitoring and maintaining the computer systems and networks within an organization in a technical support role.

* installing and configuring computer systems.

* software or equipment suppliers providing after-sales support or companies that specialist in providing IT maintenance and support..

* Working with employees to identify computer problems and advising on the solution.

* Logging and keeping records of employee queries.

* Analyzing call logs so you can spot common trends and underlying problems.

* Updating self-help documents so employees can try to fix problems themselves.

* Working with field engineers to visit employees if the problem is more serious.

* Testing and fixing faulty equipment.

* Active directory.

* Office 365.

* Skype For Business.

* Windows server.

* Exchange.

* sharing.

* OneDrive Administrator.

* Active Directory.

* Firewall

* VMware.

Technical Support à Seagulls
  • Jordanie - Amman
  • octobre 2017 à février 2022

* monitoring and maintaining the computer systems and networks within an organisation in a technical support role.

* installing and configuring computer systems .

* software or equipment suppliers providing after-sales support or companies that specialist in providing IT maintenance and support..

* Working with employees to identify computer problems and advising on the solution.

* Logging and keeping records of employee queries .

* Analyzing call logs so you can spot common trends and underlying problems .

* Updating self-help documents so employees can try to fix problems themselves .

* Working with field engineers to visit employees if the problem is more serious.

* Testing and fixing faulty equipment .

* Active directory .

* Office 365 .

* Skype For Business .

* Windows server .

* Exchange .

* sharing .

* OneDrive Administrator .

* Active Directory .

* Firewall

Technical Support Technician à Al Eman Investment Company
  • Jordanie - Amman
  • avril 2010 à octobre 2017

* monitoring and maintaining the computer systems and networks within an organisation in a technical support role.

* installing and configuring computer systems .

* software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support..

* Working with employees to identify computer problems and advising on the solution.

* Logging and keeping records of employee queries .

* Analysing call logs so you can spot common trends and underlying problems .

* Updating self-help documents so employees can try to fix problems themselves .

* Working with field engineers to visit employees if the problem is more serious.

* Testing and fixing faulty equipment .

* Active directory .

Éducation

Baccalauréat, Management information system
  • à Philadelphia
  • février 2010

IT Major.

Etudes secondaires ou équivalent, Literary
  • à Ahmad toqan
  • juin 2005

Specialties & Skills

IT Officer
Microsoft Office
Microsoft office
Computer skills
TeamWork

Langues

Anglais
Moyen
Arabe
Langue Maternelle

Formation et Diplômes

CCNA (Formation)
Institut de formation:
STS