Operations Executive
Sky Air Services
Total years of experience :2 years, 9 Months
Overview - Handling operations and sales of aircraft spare parts
• Prepare inventory shipping and receiving records both manually and electronically
• Communicate with vendors to procure parts by phone and fax
• Stock parts to and from shelving units
• Pack and unpack parts shipped in and out
- Handling customers calls and providing solutions with clear communication to deliver the best quality
Overview - NAU is a smart app based market place for traditional dhow trade from Dutech and Dubai Customs
Operations - One of the initial team member; part of the launch
● Initiated supply onboarding process, worked closely with customs to increase adoption; on boarded 450+ users
● Conducting in person user training session for all the users; created a multilingual training manual
● Liaise between carriers and shippers to check availability of vessels and accommodate trade
● Responsible of customer service and support; to understand and solve the issues of users from various market
QA Testing - Learned testing processes from scratch and became go to guy
• Tested 7500+ unique test cases in 3 different languages Arabic, English and Farsi across iOS, Android and Web
• Report bugs on JIRA tool and worked closely with the product team to re-test them
Development/Improvement -
• Translated all English text strings to Arabic and Farsi
• Understood the problems faced by users and recommended solutions to be added to the app
• Improved work flow process in the Workshop for the EVACS section; decreased waste time by 75%
• Developed a database of outlining customers in MENA region, Research existing customers and potential prospects of future customer
• Thorough audit across the EVACS Workshop to ensure compliance with rules and regulations of GCAA
• Basic training in Evacuation slides Maintenance and Repair
Piper PA-28, Piper PA-44 & Cessna 172 aircrafts under type rated Engineers.
Tasks carried out:
• Piper PA-28 : 50hrs/100hrs/annual inspection & Non Schedule inspection as per Aircraft Maintenance Manual.
• Piper PA-44: Under carriage retraction check.
• Cessna-172: Garmin 1000 operational & functional check.
• Bonded and Quarantine Familiarization.
Bachelor
High School