IT infrastructure and Cloud Specialist
IKEA SAUDI ARABIA (GHASSAN AL SULAIMAN GROUP)
Total years of experience :8 years, 10 Months
• Contributed to a major role in the implantation of datacenter.
•Leading the projects of migration and building infrastructure for branches and stores.
• Administration of Active directory and applying and auditing group policies.
• Administration & deployment of Windows Server on Hyper-V & cloud platforms.
• Configuring and managing DHCP and DNS.
• Configuring and managing RDS (VDI)
• Managing the server from Microsoft system center (SCVMM, SCOM)
• Experience in the implementation, administration, and configuration of SCCM Enterprise environment.
• Desktop deployment automation architecture, design/migration, and troubleshooting.
• Experience managing an OS image for large corporate environments.
• Deployment, installation, and administration of Microsoft Office products.
• Administration of HP Data Protector & Veeam backup & replication solutions.
• Managing the server from HP ONEVIEW, Virtual Connect.
• Maintaining, Monitoring cloud-hosted servers serving IKEA / subsidiaries business and
Servers, application followed for on-premises systems.
• Maintain & Administer 3PAR/EVA storage systems.
• All datacenter components warranty, licenses, certificates maintain, renewing and
• Documenting.
• Maintaining the latest possible release of firmware - hotfixes on hardware level
• keep customers in focus and priority while implementing, administrating, or changing the Infrastructure components and guarantee a satisfactory shopping experience. Handle upgrades/migrations projects and maintenance window management as per the defined service level and policies.
•Securing the IT operations in the store and working with high quality and according to the standards set by IKEA internationally as well as the IT policies set by the Country Service Desk Department regarding software, hardware, and user support.
• Supporting the users and Business in ERP application "Microsoft Navision"
• Supporting the Call Center operation and taking care of all related issue in Call Center system "ININ"
• Securing the IT operations are stable and that the risk for disturbances is minimized in the store.
• Keeping the IT equipment inventory up to date.
• User administration regarding what user rights and access levels different employees have according to their level in the organization.
• Resolve all service on hardware and software.
• Secure that only licensed and approved software is installed on computers used.
• Secure the routine tasks and performing it on its time.
• Secure that the system processes like backup, import/export and replication jobs etc are running at the scheduled time.
• Securing the clients and server are running with the latest windows and antivirus updates.
• Communicate with vendors for the preventive maintenance of POS Machines/ Servers and software are being done on regular basis.
• Preventive maintenance of ERP, hardware, and servers.
-Developing content for, Facebook, twitter, Instagram forums and blogs for targeting youth
.
-Monitoring topics on social media channels and creating reports
.
-Developing promoted campaigns on all social media platforms .
-influencers relations.