Ibrahim Al Karout

Managing the operations of the services with a team of 20+ engineers, supervisors, and technicians.

Achievements:

Standardized the field observation reporting procedures and templates
Designed, tested, and implemented a lean business process for after-sales activity
Trained, developed, and mentored Field Services Engineers and Supervisors in their assigned tasks and promoted a self-learning culture
Managed and led extensive after-sales services whether related to client requests or performing regular field visits to ensure the supplied product is handled and installed as per procedure to achieve the integrity of the system installed
Created projects field map for ease and effective response and time utilization
Managed and led extensive support services during emergency and scheduled shutdown activities starting from investigation and root cause analysis through to implementation of corrective and correction actions with a targeted objective in eliminating errors
Managed the completion of 70 client training requests and certified more than 350 client personnel
Led supervision activities at the client site from resource allocation until project completion
Developed the training and qualification program for client's Fitters, Supervisors, and QC Inspectors, in collaboration with Field Services Central Control Team
Core activities include:

Analyzing, enhancing, and developing operational processes to improve work quality, productivity, and efficiency
Planning, budgeting, and monitoring resource allocation for service activities
Responding to RFQs and preparing quotations for paid services
Setting KPIs and managing the performance of the team
Assessing and monitoring risks, issues, gaps, and improvement opportunities to maintain a well-functioning department

Leading a team of supervisors and technicians to implement lean processes and providing guidance to promote an efficient operation.

1- Meeting and exceeding service delivery requirements
2- Building and maintaining strong customer relations by serving as a primary point of contact for issues management
3- Preparing proposals and quotations to provide effective solutions that respond to clients key service needs
4- Performing field investigation and root cause analysis for reported customer issues and providing corrective and correction actions
5- Leading customer training activities and awareness on product installation and handling
6- Managing the team's performance on an ongoing basis to maintain service excellence
7- Protecting the company's product and image by assuring that the product is being handled and installed as per recommended procedures

Performing the chain of department services from site visits, installation, and supervision, through to training and site testing, along with the team of supervisors and technicians.

1- Conducting aftersales site visits to support customer needs and ensure installation of product is meeting quality requirements
2- Joining site meetings to assist the customers and provide recommendations on best practices
3- Attending failures on site to investigate the cause and resolve the issues
4- Reporting repeated observations to the Services Operations Manager and recommending action plans or solution initiatives to prevent reoccurrence
5- Monitoring technicians performance and recommending training needs to the Services Operations Manager

Project: LA MER ‘Jumeirah Open Beach’

Project: SIBCO Mega Plant Project

Client: United Kingdom Engineering Services (UKES)

Value: 120 Million Dollars

Studying of approved shop-drawings, relevant method statements, risk assessments, and ensuring the work is done according to safety standards and schedule.