Consulting Senior Director
PricewaterhouseCoopers pwc
Total years of experience :27 years, 0 Months
Achievements:
o Managed Enterprise Architecture (EA) Program including
EA Tools Implementation Project: includes the implementation of Enterprise Systems for capturing business requirement, system requirement, and integration with the Enterprise Architecture System.
Enterprise Connected View (ECV) Project - an intranet website that integrates all the business requirements, system requirements, mapped and linked to the Vision, Mission and strategic objectives of the organization, with traceability of these elements to the business processes KPI’s and down to the IT infrastructure components.
Enterprise Change Management Project: strategic project that uses the data captured in the EA tools and presented in the ECV to assess the impact of the changes on the enterprise.
o Managed IT Governance Programs including
Implementation Project - Aimed at successful implementation of IT Service Management System in the IT Department sections based on ITIL and ISO 20000 standards aligned with Cobit 4.1 controls, describing detailed best practices for the processes to provide controls and enhance the effectiveness of IT service delivery.
ISO 20000 Certification Project - Ensure delivery of ISO certification of IT Department based on ISO 20000 standards.
Training Project - Delivery of training programs for ITIL v3 Framework, ISO20000 Consultant and ISO20000 Lead Auditor Courses for IT & Quality department staff.
o Managed Value Added Tax (VAT) IT Systems Program consisting of the following projects
VAT IT System Procurement Project - Procurement of taxation IT system; preparation of RFP and solicit proposals; evaluation of vendor proposals and preparation of SWOT analysis followed by selection of product & vendor and negotiation & finalization of contract.
Requirements Project - Coordinate and participate in finalization of business requirement specifications with the business team; preparation of system requirement specifications.
Intranet website project - Definition of technical requirement and management of content based on Microsoft Sharepoint server.
Enterprise Taxation Management System Project - Designed, developed, configured and tested Oracle Enterprise Tax Management System (ETM)
VAT System Interfaces Implementation Project - Designed, developed and tested integration/interfaces with over 10 enterprise and external programs.
VAT Portal Implementation Project - Involved in design, development and testing of the VAT eGovernment Portal (OracleAS 10g Portal) as per business requirement.
Actively involved in setting up of business strategy of future UAE federal VAT authority in the larger VAT Program.
o Setup of the Enterprise Program Management Office (PMO):
Setup the structure, processes, templates, quality standards, controls of enterprise PMO.
Implementation of the Enterprise Project Management system (Microsoft EPM, HP PPM)
Mentored and coached Project Managers.
Job Profile:
o Ensure end to end delivery of strategic programs apart from focusing on the management of program level risks and development of appropriate mitigation plans.
o Ensure organizational goal of IT Operations, continual service improvement with robust route and structures in place for support as aligned to ISO 20000 Certification.
o Focus on maximizing client satisfaction through high quality project delivery.
o Involved in the management of program budget and reporting to management on expenditure status; ensure optimum utilization of resources through acquisition, assessment, assignment and management of resources required for the program.
o Planning, monitoring and control of programs; definition and application of methodology; building and maintenance of program planning tools and techniques; definition and implementation of program review, change control and acceptance procedures aligned to the customized PMI-based program management methodology.
Achievements:
o Instrumental in development of project management framework entailing entire spectrum of activities from Analysis, to Maintenances and Service for in-house software development projects.
o Key member for preparation and maintenance of internal practices and procedures within the IT department with the aim of implementation of best practices and reducing cost of development.
o Flawlessly managed projects for analysis and development of the Project Material Management System and the Human Resources Management System (HRMS).
o Mentored teams on Project Management and marketed the project management practices across the Organization.
Job Profile:
o Identified long term objectives and short term goals of the projects; development of stakeholder and escalation procedures.
o Developed WBS and schedule along with assignment of resources; estimated and created project budgets.
o Involved in identification and management of issues and project risks and preparation of contingency plans; creation & maintenance of project plans and management of changes in the project.
o Ensured compliance to delivery schedules and budgetary allocations; conduct periodic quality checks on projects to ensure compliance to quality parameters.
o Updated project progress in meetings and status reports.
o Prepared system development procedures.
Achievements:
o Active participant in implementation, rollout and operations of billing system across the northern Emirates through management and engagement of 3rd party vendors.
Job Profile:
o Led operations in the Information Systems Department and coordinated with stakeholders.
o Coordinated with operations department pertaining to infrastructure setup and operational procedures.
o Managed & participated in the analysis, design and identification of business requirements for various systems like billing, stock control, Procurement, Financial System, and Human Resources Management System.
o Led technical teams in installation, configuration and administration of Oracle 8i server
Computer Section Manager
Computer Instructor
Computer Programmer for the Financial System
Computer Science
