Consultant
Malomatia
Total years of experience :20 years, 7 Months
Service Delivery Manager for a Digital Fabrication (ICT Makerspace) project in the Ministry of Transport and communications focuses on enhancing client satisfaction, improving quality of services, end-end service management, identifying new opportunities, and building strong business relationships.
Duties:
• Engage closely with the customer team and cross-functional stakeholders to define a roadmap that meets business needs while meeting critical deadlines and budget constraints.
• Responsible for the management, planning, and delivery of IT services to clients
• Improved service delivery processes and procedures Monitor, control, and support service delivery; ensuring processes, methodologies, and procedures are in place and followed.
• Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes are proven record of accomplishment in the design and mobilization of a new service management function, including the definition of service levels and KPI's.
• Ensure that the company activity is carried out with the utmost rigor and efficiency in risk management and compliance with internal and external government regulatory requirements.
• Contribute to the development of the company's policies and procedures to ensure business efficiency.
Achievements:
• I worked with my team to join the global network of digital fabrication laboratories to become the first Digital fabrication laboratory specialized in Qatar's children and youth and one of the leading digital fabrication laboratories specialized in children in the world.
• During the COVID-19 pandemic, we transformed from hand-on to online experience. By this transformation, we have become the first digital fabrication lab globally providing online digital fabrication workshops.
• We are the first digital fabrication lab in the Arab country publishing digital fabrication lessons in the International Organization for Digital Fabrication SCOPE-DF by publishing 35 lessons in Arabic and English.
• I support the team to exceed the goals set out for the ICT Makerspace project by going beyond the planned KPI by raising 220% (+5590 Kids) in 2020 vs. a target of 2500 Kids.
• We Delivered more than 366 digital fabrication sessions during 2020, with an average of 30 workshops per month and 15 participants for each session.
• Participated in the 10th Katara Technology Conference through a lecture about digital fabrication and the role of Digital fabrication labs in developing digital fabrication skills for the youth.
Managing end-to-end delivery of key projects from requirement consolidation, conceptualization, planning, execution and delivery in card and payment industry.
Duties:
• Leading projects and programs.
• Engage project stakeholders.
• Managing project management team and technical team assigned to projects.
• Prepare projects department KPI’s.
• Daily, weekly and monthly status reports for high management.
• Control risk and solve issues and conflict.
• Support customers to solve daily issue.
Achievement:
• Leaded Mastercard Implementation for POS Acquiring for network international in Jordan, additionally to ATM Acquiring for 3 key banks (CAB, BOJ, AJIB) in Jordan moreover card processing and issuing for Mastercard contact and contactless cards.
• Instant issuing and remote printing for AJIB in Jordan and Al Janoob bank in Iraq.
• Manage dynamic currency conversion (DCC) project on POS.
• Deployed integrated solution for Electronic Cash Register (ECR) with the card machine for Carrefour and MacDonald’s Jordan.
• Implemented ATM check deposit for AJIB (Arab Jordan Investment Bank)
• Implemented bill payment services over POS, additionally to implement bull payment over ATM services for 2 key banks (AJIB, Egyptian Aqari Bank) in Jordan.
• Implemented a 3D secure services for 15 Banks in Jordan.
• Leaded many processing projects for Jordanian and International banks like National bank of Kuwait, Bank of Jordan.
• Manage many card Production projects in Jordan for example Cairo Amman Bank.
• Implemented ATM smart Cash deposit for Egyptian Aqari Bank.
• Implemented online web services for Invest bank, Bank AL Etihad, Bank of Jordan.
• Implemented new POS’s terminal in the market like PAX, Spire and VX including full certificate process with schemes and development of terminal application.
• Implemented ATM access fees for many local bank in Jordan
• smart Cash deposit for Egyptian Aqari Bank.
Responsible for delivery of project management methodology, PMBOK content, PMP exam prep, program management, portfolio management, negotiation, change management. Additionally, delivering classroom instruction utilizing a highly interactive, facilitation based approach.
Responsible for client progress meetings on and off site, cost control, invoicing, variation claims, invoice payment resolution and conditions of contract. Also worked closely with other departmental managers to promote overall company effectiveness.
Main Duties and Responsibilities
• Managed the project team including any subcontractors.
• Ensuring Projects are executed using agreed standards & processes.
• Reviewed and approved all project documentation.
• Resolved any problems and issues that arose.
• Undertook all monthly project financial cost reporting.
• Preparing status reports for use in communication to stakeholders.
• Escalating issues and areas of concern to senior managers.
• Ensured staff and subcontractors’ timesheets were accurately completed.
• Generating Work Packages and Work Instructions.
• Provided project support for all off-site activities.
Achievements
• Real Estate System Project for Properties department in Ras Al-Khaimah Municipality.
• Customer services system (CRM) Project for Engineering Department in Ras Al-Khaimah Municipality.
• Emirate ID integration with Ras Al-Khaimah Courts.
• Integration services Project for all charities in Ras Al-Khaimah.
Tasks and Roles:
• Execute all Project Management processes to ensure projects are managed within project parameters of cost, time, quality, functionality.
• Continuously review the scope for improvement in project management processes and project performance, based on lessons learned and recommending.
• Assist the Director of Projects in obtaining approval from higher management to proceed with project.
• Review all Consultants drawings, specifications, tender documents, development procurement and construction review to ensure that they meet the requirements of the organization design criteria and the consultant requirements.
• Provide consultation For EPM in government and huge organizations.
• Evaluating vendors Writing Request for Proposal (RFP) for ELearning Project, Dental Information System Project, Video conferencing system Project and IT infrastructure Project.
Managing projects and Responsibilities:
• Project Manager for GRP (Government Resource Planning) under Oracle Platform (E- Business Suite) in Ministry of Transportation in Saudi Arabia.
• Project Manager for BPS (Business Performance System) in Ministry of Transportation in Saudi Arabia.
• Project Manager for Oracle licenses and training in Zakat and income Tax in Saudi.
• Project Manager for Microsoft licenses and support in Zakat and income Tax in Saudi
• Project Manager for Virtualization Project in Al Riyadh Bank.
• Project Manager for National Vendors Project in Al Riyadh Bank.
• Project Manager for National Vendors Project in Al Alenma Bank.
• Project Manager for Oracle Advance services and licenses in Ministry of Municipalities and Rural Affairs in Saudi.
• Project Manager and SharePoint Architect of Intranet Portal Project (SharePoint).
• Implementing Microsoft Solutions (AD, DNS, and DHCP).
• Project Manager and SharePoint Architect for College of Medicine Website project in King Saud University.
• Supervising and Supporting 40 coordinators from all College of Medicine departments for uploading Contents.
• Training and Supporting more than 500 Academic staff in college of Medicine for building websites under SharePoint Technology.
• Business Analyst in Information Management team for Canadian accreditation for University Hospitals.
Roles & Responsibilities:
Project Manager for ELearning, ERP Project in Nizwa University, Oman.
Project Manager E-Document Management System in Royal Hashemite Court, Jordan.
Implement and support for ELearning Project in Ministry of Education, Jordan.
Implement and support GRP system in Ministry of communication, Jordan.
•I was administrator of EARTS network.
•Work in Deploy and QA Systems below:
1-edu2web™ Academic Learning Management.
2-edu2web™ Learning Management System.
3-edu2web™ Schools Management System.
4-edu2web™ Learning Content Management System
•Supporting and troubleshooting Networks.
•Designing a Microsoft Windows 2000 Networks.
•Training sessions of MCSE courses
Focuses on the International Business Management and Multi-national companies under different and diverse business, economical, political and legal circumstances. It also focuses on the different management crises and how managers deal and cope and survive such barriers to reach their objectives. The course tackles the study of business functions in multi-national organizations in terms of theory and practical business execution.
Certificate in Project Management
The current Trends of new technology are toward mixing the computer science field with other traditional fields that reasons. The Faculty of Administrative sciences thinking to mixing courses from the different departments in the Faculty with some application software's which is the practical courses, which is given to the students the skills of the Computer programming. The result of the above idea is the creation, of now department called “Business Networking and System Management “. The graduate students will have the skills of computer programming languages (Pascal, Visual Basic, ORACLE, Ms-Access, HTML, JAVA, Prolog), Computer Networking (Ms-window, Ms-windows NT, UNIX), operating systems, Expert system, Data Bases ----- etc, as well as the marketing, Accounting management and Financial skills.
