Senior Manager
ADIA
Total years of experience :39 years, 8 Months
Achievements Snapshot
>> Strengthened business capabilities by successfully delivering numerous useful IT projects
>> Built bridges between IT and Business Units by fostering effective communication channels and seeding technically capable teams within various Businesses
>> Promoted customer-focus activities and mindset by establishing Service Level Agreements and Reporting frameworks
>> Enhanced Project Governance and success rate by tailoring Project Management Methodology and establishing PMO guidelines
>> Prepared and delivered many PMP and Project Management training courses and presentations
Senior Project/Programme Manager - IT Department (2008 - Present)
Managed multiple projects and programmes ranging from 3 to 20+ months, with multi-million US Dollars budgets, and with various team sizes including internal and vendor resources.
-- Orchestrated difficult decisions to stop-loss ailing projects and revive troubled ones
-- Crafted a new project portfolio prioritisation framework
-- Sat on the interview panel of potential recruits for the IT Department
-- Energised Project Managers and their teams to produce superior results
-- Acted as the Head of IT Projects during the Head’s 4-months long leave
-- Revised IT-PMO guidelines and finetuned project management templates
Service Level Manager - IT Department (2006 - 2008)
As a founding member of the Service Level Management Section, I established the framework and templates for Service Level Agreements (SLA) and Operational Level Agreements (OLA), laid the groundwork for SLA cycle and seeded a continuous improvement process
-- Improved service provision and effectively managed business expectations by setting up SLAs
-- Improved the visibility of service levels by establishing an SLA Reporting cycle
Test Manager - IT Department (2005 - 2006)
-- Established Test Management Section and Testing guidelines
-- Reduced the number and severity of incidents by improving the quality of rolled out systems
Project Manager - IT Department (2001 - 2005)
Managed multiple projects and the relationship with the Fixed Income Department and led the support team of their systems. Served as a key member on various task forces for technology and process reviews.
-- Led a task force to assess and recommend a middleware technology
-- Embedded a technical team within the Fixed Income business to enhance support responsiveness
-- Advised the establishing of the IT Programme Management Office (IT-PMO)
-- Revised the internal ‘Application Selection & Implementation Methodology’ to align it to the ITIL Service Management framework
Project Manager - Information Systems Division
-- Migrated the legacy Property Investment Banking system to an advanced lending system
-- Introduced an effective IT change management system to manage small and medium changes
-- Led the IT support team for the Property Investment Banking and Asset & Infrastructure Group
-- Acted as a key member in the group that managed the Y2K compliance of the bank’s systems
A leading Insurance and Fund Management Company in Australia
Senior Analyst/Project Manager - Information Systems Group
-- Led the support of the Corporate Accounting and Pricing systems
-- Added many enhancements to the systems to meet new requirements.
A niche software house specialising in customising, implementing and supporting Accounting Software for small and medium enterprises (SMEs) in Australia
Systems Specialist
-- Customised RealWorld and Great Plains Accounting software to meet the Australian specifications
-- Tailored and implemented the software for multiple small and medium companies
A leading furniture and internal decoration establishment in Saudi Arabia
Programmer/Project Manager/Computer Centre Manager
-- Led the team that introduced computers and computerised processing for the company
-- Introduced computerised stock control and management, purchases, sales, invoicing, accounting and payroll systems
-- Managed the business process transformation from manual to computerised systems
-- Integrated disparate applications and connected different branches with modems
-- Introduced the PC technology to the company