ibrahim elgarsha

(Direct sales supervisor at osn

• Egypt - Cairo
• June 2011 to June 2012

OSN / Orbit ShowTime network (Direct sales supervisor )

From: June 2011 till June 2012

Egypt - cairo

• To entertain all OSN customers while adhering to department’s KPI standards.
• contact existing and potential OSN regional customers according to preset outbound campaigns.
• To handle customer inquiries, complaints, payments’ extension and service requests.
• To repair trust and increase customer retention by winning back customer loyalty.
• To achieve individual retention and revenue targets and exceed within set deadlines.
• To constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
• To complete all paper & system based records.
• Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
• To actively contribute, participate and work effectively towards attaining the team’s targets