Head of Operations & Support
NHC
Total years of experience :13 years, 2 Months
o Spearhead management and service operations, ensuring seamless and efficient business functioning and stay focused on serving the customer’s needs.
o Demonstrated a track record of surpassing performance metrics, showcasing a commitment to achieving and exceeding organizational goals.
o Make sure the organization uses the newest technology and method to provide the best support to the customer.
o Develop and implement operational policies and procedures to enhance efficiency, productivity and align with the organization’s goals and objectives.
o Optimized resource allocation to reduce operational expenditures while ensuring uninterrupted service delivery and team growth.
o Built and mentored a high-performing team, leading to reduced
employee turnover and increased productivity.
o Implemented a robust compliance framework that ensured
adherence to industry regulations, minimizing operational risks.
o Identified and rectified operational bottlenecks by implementing process enhancements, leading to smoother workflows and
quicker task completion.
o Collaborate with the board of directors to define organizational
values, mission, and long-term strategic objectives.
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Led capacity building efforts in project management, including comprehensive planning, implementation, and monitoring.
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Conducted frequent field visits to maintain program quality and support field staff in project execution.
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Pioneered data analysis strategies, utilizing quantitative and qualitative tools for pre and post-distribution assessments.
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Oversaw information flow from the monitoring & evaluation officer, ensuring its impact on program progress.
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Conducted regular site visits to ensure project success and adapt activities based on data analysis.
Collaborated closely with stakeholders to optimize procurement processes and control expenditures.
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Meticulously supervised import processes, ensuring timely arrivals and compliance with import regulations.
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Managed stock purchasing and budgets with precision.
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Provided legal document expertise, ensuring compliance with pre and post-tender documents, contracts, and subcontracts.
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Oversaw daily processing of accounts receivable and payable, optimizing financial operations.
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Improved Support Services' efficiency through process enhancements and interdepartmental coordination
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Ensured strict adherence to project schedules and maintained clear communication with the project manager.
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Conducted comprehensive contract analysis and provided well-founded opinions.
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Held weekly meetings to review project progress, plans, and potential issues.
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Rigorously verified data collected by foremen for accuracy and quality.
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Managed customs compliance, export control procedures, and policy adherence.
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Optimized logistics operations for high-quality, cost-effective deliveries