Freelance Trainer
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Total years of experience :19 years, 6 Months
Hip Hop workshops at Goethe institute.
Other various customer service training session.
Member of the Egyptian Hip Hop group Asfalt.
Host of internet show Mazno2.
Responsible for VIS (Vodafone International Services) inductions.
Developing and delivering efficient and effective training programmers and other learning services within the VIS.
Responsible for delivering Technical, Transactional, Billing &Charging and soft skills training.
Supporting all departments in the customer care operations.
Supported I-Care (Internet Care), Billing, Marketing Intelligence, Global Help Desk, Phone Screening Process (HR), Multi-National Customer Care, Premium Customer Care, Vodafone Directory Assistance, Vas (Visa Appointment System) American, MNP (Mobile Network Portability)
Assisting the consular and applicants applying for American visa or immigration with the right recommendations and right paper work.
Reserving appointments for customers applying for American visas, and immigration visas, supporting customers by giving them the right recommendations and right documents, Sending daily reports to the American embassy in Egypt Informing about new updates.
Supporting other sub-departments: Trade Line Support, I-Care, Premium Queue
Bachelor of Commerce, English section Major: Economics From Benha University www.bufce.com (Oct 1999-Oct 2003)
