Ibrahim Hassan

• Provide a proactive service to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handled efficiently.
• Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation to assist the process for a safe and on time departure of EK flights. For flights boarding from remote, ensure the handling procedure applies.
Working as a check-in and boarding agent