Systems Administrator
Diyar Middle East
Total years of experience :8 years, 8 Months
-Worked on HPE ProLiant servers.
-SQL Database Configuration with Vynamic application server.
-Working on Windows Server 2016/2019.
-Acquire technical knowledge dynamically and quickly to work towards problem resolution.
-Creating emails and assigning groups in Office 365
-Email license management in Office 365.
-Experience in Manage Engine for Incident, Change, and Service Request.
Oversee organizations' computer systems and manage IT. Maintain information systems and networks, upgrade and install
new hardware and software, and perform troubleshooting. Also back up data and manage network security.
Duties
* Managing networking, design, installation, and maintenance services for all projects Office.
* Creating Email ID in office 365 admin portal and assigning license according to it.
* Know the procedure of email migration from one domain to another in office 365.
* Experience of Implement, test, configure, troubleshooting and supporting application.
* Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying service
pack and windows updates.
* Writing queries and manage configuring Pioneer and bright system for ERP.
* Manage, Support & Configure Microsoft SCCM.
* Networking and providing support for Windows, Macintosh, and Linux issues.
* Configuration and testing of any new hardware and software.
* Configuring DNS, DHCP.
* Trouble shooting all kind of browser issues.
* Installation of Software, Printers, Modems & Cabling.
* Installation of Software’s like Oracle, Developer, Java, Visual studio etc.
* Providing all kinds of technical & non-Technical Support to Customers as per Process.
* Managing all kind of IT Facilities during Festivals and Projects.
* Supporting and troubleshooting Apple Devices like MBP, MBA, and IMAC Etc.
* Worked on Apple OS Sierra, High Sierra, Mojave, Catalina and Big sur.
* Configuring Network and Local Printer on Mac Operating systems.
* Mapping and Accessing Network Drives on Mac Operating systems
Entelyst Enterprise 13 October 2016 - 15 June 2021
Daily work and Achievements
* Provided company-wide first-level technical support for all IT requests, which included 50+ calls daily.
* Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support.
* Handel Daily Desktop Support Calls like, Printer Installation, Outlook Email Issue,
* Installations of Security Software.
* Executed the first level of Network Administration.
* Installed and configured Cisco IP phones, Switches, and Routers.
* Achieved high customer service ratings on all resolved trouble tickets.