Ibrahim Khattab, CRM Manager

Ibrahim Khattab

CRM Manager

A2Z Media

Location
Lebanon - Beirut
Education
Diploma, Business Finance (Course)
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

CRM Manager at A2Z Media
  • Lebanon - Beirut
  • My current job since January 2020

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Analysis and reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention and revenue
• Identifying areas for improvement and making recommendations

CRM Manager at A2Z Media (Lebanon & GCC)
  • Lebanon - Beirut
  • My current job since January 2020

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Analysis and reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention and revenue
• Identifying areas for improvement and making recommendations

Collection Manager & Acting PM Accountant at United Development Company
  • Qatar - Doha
  • October 2012 to December 2019

• Coordinate activities of the collection department and implements strategies and efforts.
• Review the receivables report and assign cases to the respective team member
• Plays a major role in recruiting, training and evaluating team members within the collection department
• Prepares and analyzes reports on monthly basis to be submitted to the executive management
• Communicates with owners and tenants to build and maintain a strong working relationship.
• Implements credit policies and procedures that retains a smooth workflow and avoid unwarranted credit limits.
• Assist in implementing and monitoring residential, retail and services accounting processes and systems in order to improve the landlord’s income stream.
• Timely reconciliation of major accounts
• Ensure compliance with statutory authority and audit requirements
• Daily. Coordination with the respective departments to ensure all company collection processes and procedures are adhered to
• Reviews and plays a role in the preparation of revenue annual budget (master community, retail and residential)

Credit Officer/Manager at Food & Drug Corporation (FDC)
  • Lebanon - Beirut
  • September 2011 to October 2012

• Maintain a department organizational structure sufficient to meet all goals and objectives
• Properly motivate and train the credit and collections staff
• Manage relations with the sales department
• Maintain the corporate credit policy
• Manage customer credit files
• Monitor the credit granting, updating process and periodic credit limit reviews
• Monitor the accounts receivable
• Checking over credit limits
• Approve orders with over ceiling within the policy limits
• Assist in setting up the credit control system
• Prepare files to be transferred for legal action
• Ensure monthly processing deadlines are met as required
• Prepares monthly reports

Collections Analyst at American University of Beirut Medical Center
  • Lebanon - Beirut
  • January 2010 to August 2011

• Review and report to Collection Manager all non-governmental accounts aging more than the grace period from final bill for appropriate follow up.
• Send reminder letters to third party guarantors for accounts aging more than the grace period and follow up on collection.
• Complete closing procedures of third-party bills; receive payment from third parties on behalf of their patients; collect receipts and dispatch to third parties in acknowledgment of payment; close bills as paid by third parties.
• Manage the delivery process of the billing schedules and handle the returned bills by third parties.
• Prepare and send statement of accounts to non-governmental third-party guarantors on a monthly basis.
• Review and reconcile non-governmental third-party guarantors’ accounts on monthly basis.
• Review deductions and other receivables discrepancies in a timely manner, working with internal and external parties to resolve.
• Follow up with internal and external parties and identify the reason of the deduction in order to prevent recurrence.
• Perform other related duties as required.

Credit Officer at Tahan Financing Company (Abed Tahan Holding)
  • Lebanon - Beirut
  • June 2005 to February 2009

• Assures documentation is in compliance with loan committee approvals.
• Perform the full range of supervisory/managerial duties of the loan review.
• Loan Compliance, Collection, Special Assets and Credit Analysts departments including complete adherence to all policies and practices of the company.
• Responsible for implementing a system of credit analysis and control of quality for all loans made as required by the policy approved by the GM.
• Prepares appropriate monthly reports.

Education

Diploma, Business Finance (Course)
  • at American University of Beirut - CEC
  • February 2011
Bachelor's degree, Management Information System
  • at Lebanese International University
  • August 2009

Management information system, or MIS, broadly refers to a computer-based system that provides managers with the tools to organize, evaluate and efficiently manage departments within an organization.

Specialties & Skills

Credit Control
Accounts Receivable
Team Management
Business Development
Microsoft Office
Typing 60 wpm
Windows (XP,VISTA, 7 & 8)
MS Office
Collection
Risk Management

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certificate of Projecting a Positive Professional Image (Certificate)
Date Attended:
February 2010
Valid Until:
February 2010

Hobbies

  • Recreational Activities, Karaoke, Photography & Shopping