CRM Manager
A2Z Media
Total des années d'expérience :18 years, 0 Mois
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Analysis and reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention and revenue
• Identifying areas for improvement and making recommendations
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Analysis and reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention and revenue
• Identifying areas for improvement and making recommendations
• Coordinate activities of the collection department and implements strategies and efforts.
• Review the receivables report and assign cases to the respective team member
• Plays a major role in recruiting, training and evaluating team members within the collection department
• Prepares and analyzes reports on monthly basis to be submitted to the executive management
• Communicates with owners and tenants to build and maintain a strong working relationship.
• Implements credit policies and procedures that retains a smooth workflow and avoid unwarranted credit limits.
• Assist in implementing and monitoring residential, retail and services accounting processes and systems in order to improve the landlord’s income stream.
• Timely reconciliation of major accounts
• Ensure compliance with statutory authority and audit requirements
• Daily. Coordination with the respective departments to ensure all company collection processes and procedures are adhered to
• Reviews and plays a role in the preparation of revenue annual budget (master community, retail and residential)
• Maintain a department organizational structure sufficient to meet all goals and objectives
• Properly motivate and train the credit and collections staff
• Manage relations with the sales department
• Maintain the corporate credit policy
• Manage customer credit files
• Monitor the credit granting, updating process and periodic credit limit reviews
• Monitor the accounts receivable
• Checking over credit limits
• Approve orders with over ceiling within the policy limits
• Assist in setting up the credit control system
• Prepare files to be transferred for legal action
• Ensure monthly processing deadlines are met as required
• Prepares monthly reports
• Review and report to Collection Manager all non-governmental accounts aging more than the grace period from final bill for appropriate follow up.
• Send reminder letters to third party guarantors for accounts aging more than the grace period and follow up on collection.
• Complete closing procedures of third-party bills; receive payment from third parties on behalf of their patients; collect receipts and dispatch to third parties in acknowledgment of payment; close bills as paid by third parties.
• Manage the delivery process of the billing schedules and handle the returned bills by third parties.
• Prepare and send statement of accounts to non-governmental third-party guarantors on a monthly basis.
• Review and reconcile non-governmental third-party guarantors’ accounts on monthly basis.
• Review deductions and other receivables discrepancies in a timely manner, working with internal and external parties to resolve.
• Follow up with internal and external parties and identify the reason of the deduction in order to prevent recurrence.
• Perform other related duties as required.
• Assures documentation is in compliance with loan committee approvals.
• Perform the full range of supervisory/managerial duties of the loan review.
• Loan Compliance, Collection, Special Assets and Credit Analysts departments including complete adherence to all policies and practices of the company.
• Responsible for implementing a system of credit analysis and control of quality for all loans made as required by the policy approved by the GM.
• Prepares appropriate monthly reports.
Management information system, or MIS, broadly refers to a computer-based system that provides managers with the tools to organize, evaluate and efficiently manage departments within an organization.