Document Controller
CEG International
مجموع سنوات الخبرة :17 years, 7 أشهر
Responsibilities:
- Manage the processes of documentation within the organisation
- File documents in physical and digital records and ensured appropriate storage
- Review and maintained the accuracy of the records, editing where necessary to ensure
they are up to date
- Maintain confidentiality around sensitive documentation
- Set up, copy, scan and store documents
- File documents in physical and digital records and ensure appropriate storage
- Maintain confidentiality around sensitive documentation/information and terms of
agreement
- Check for accuracy and edit files, like contracts
- Retrieved files as requested
- Manage the flow of documentation within the organization
- Collect and uploaded documents following set procedures
- Ensure all technical documents, such as reports are collecte and registered in system
- Print and distribute documents as necessary
- Work with documents and records across various departments
- Ensure that all documents are up to date
Achievements:
Practical skills: Developed a new system for generating sales leads which was implemented across the organisation and resulted in a 30% improvement in sales performance
Team management: Led a team of sales in a promotional campaign that resulted in increased sales and the
company exceeding its annual sales targets by 25%
Sales success: Increased my territories client base by 30%
Leading by example: Trained and developed a team of six field sales executives who achieved an average of 90% of their sales targets within their first five months
Increased territory client base by 60% by being actively involved in marketing and sales promotions.
Improved product movement between warehouse and retail outlet
Responsibilities:
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Established new business
- Aimed to achieve monthly or annual targets
- Attended trade exhibitions, conferences and meeting
- Organized sales visits
- Identify business opportunities
- Sold products on entire Somalia market
- Maintained relationship with clients
- Prepared reports by collecting, analyzing and summarizing information
- Contributed to team effort by accomplishing related results as needed
- Identified product improvement or new products
- I was taking care of company products in Somalia ports: Mogadishu, Berbera, Bosaso and Kismayu
Achievements:
-Maintained a 97% satisfaction rating overall period as a customer care representative
- Exceeded retail sales goals by an average of 20% every quarter in 2010, 2011 and 2012
- Achieved quarterly revenue targets
- Created good customer relationship
- Consistently met goals and deadlines
Responsibilities:
A. Customer Care Service 2004 - 2005
- Ensured customer Satisfaction and provided professional customer support.
- Communicated with customers through various channels
- Acknowledged and resolved customer complaints.
- Kept records of customer interactions, transactions, comments and complaints.
- Maintained a positive, empathetic and professional attitude toward customers at all times.
- Knowledge of the products/services in order to answer customer questions.
B. Document Controller 2005 - 2007
- Managed the processes of documentation within the organisation
- Filed documents in physical and digital records and ensured appropriate storage
- Reviewed and maintained the accuracy of the records, editing where necessary to ensure they are up to date
- Maintained confidentiality around sensitive documentation
- Set up, copy, scan and store documents
C. Admin Assistant 2008 - 2011
- Answered and directed phone calls
- Organized and scheduled meetings and appointments
- Maintained contact lists
- Assisted in the preparation of regularly scheduled reports
- Developed and maintained a filing system
- Greeted and assisted visitors to the office
- Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies
D. Sales Manager 20012 - 2014
- Achieved growth and hit sales targets by successfully managing the sales team
- Coached and monitored sales representatives
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Presented sales, revenue and expenses reports and realistic forecasts to the management team
- Identified emerging markets and market shifts while being fully aware of new products and competition status
- Worked at different sites in South Somalia
- Achieved sales Target several times
- Developed market in Hudur, Wajid and Mogadishu cities
Achievements:
- Provided emergency operational training and technical guidance to the organization
- Developed and adapted innovative response systems and strategies.
- Ensured best practices and lessons to optimize field activities.
- Provided accurate information and recommendations to support decision making process.
- Coordinated use of internal and external knowledge and experience through team work.
- Coordinated various platforms to pool in expertise for effective emergency response.
Responsibilities:
- Responsible to monitor the beneficiaries
- Report directly to the Project Manager
- Responsible for the selection of the beneficiaries, monitoring activities, communication with counterparts involved in the project preparation, implementation and evaluation in accordance with the regulation.
- Work in close coordination with technical section to ensure quality of work.
- Identify potential communities with the consultation of political administration and address their problems accordingly to program policy.
- Ensure the successful implementation of project activities
- Supervise and report field activities
- Collect descriptive and observational data and conduct surveys
- Participate in Training activities
- Report on field achievement
Successfully completed three months of accounting software
Successfully completed two years course of business Administration
Successfully completed four years of batchelor degree in Arts