Ibrahim Moustafa Mahmoud Youssef, Information Technology Support Supervisor

Ibrahim Moustafa Mahmoud Youssef

Information Technology Support Supervisor

Centra Technology

Location
Egypt - Cairo
Education
Bachelor's degree, Commerce
Experience
16 years, 1 Months

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Work Experience

Total years of experience :16 years, 1 Months

Information Technology Support Supervisor at Centra Technology
  • Egypt - Cairo
  • My current job since April 2008

- Analyzing existing computer systems and making recommendations for upgrades and improvements.
- Developing and overseeing the installation of systems, which include software and hardware.
- Performing tests and troubleshooting, as well as quality assurance.
- Implementing safety procedures and data recovery plans.
- Recruiting, training, and evaluating staff members.
- Developing user manuals, as well as policies, procedures, and safety protocols.
- Collaborating with other departments and professionals in the development of IT systems.
- Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
- Delegating tasks and developing budgets and work schedules.
- Staying up-to-date with field advancements and ensuring the team receives refresher training as well.

Education

Bachelor's degree, Commerce
  • at Suez Canal University
  • May 2002

Specialties & Skills

IT Infrastructure Management
IT Outsourcing
IT Consultancy
Professional Services Management
IT Service Management
Professional Services Management
IT Infrastructure Management
IT Consulting
IT Outsourcing
IT Service Management

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

CCNA (Training)
Training Institute:
IT egypt
Date Attended:
October 2009
Duration:
58 hours
MCP (Certificate)
Date Attended:
November 2008
Sophos Certified Engineer (Endpoint –UTM) (Certificate)
Date Attended:
December 2014
MCP (Certificate)
Date Attended:
April 2012
MCTS (Certificate)
Date Attended:
March 2009
Valid Until:
November 2010
MCTS (Certificate)
Date Attended:
March 2010
Valid Until:
August 2011
MCTS (Certificate)
Date Attended:
June 2010
Valid Until:
June 2010
MCSA (Certificate)
Date Attended:
March 2009
Valid Until:
June 2009