senior customer service agent
qatar airways
Total years of experience :4 years, 9 Months
- Offering passengers the highest level of services.
- Proactively seeking out terminal pressure points and prioritizing and directing resources accordingly.
- Providing clear and constant feedback to the terminal Duty managers in the event of any disruption or facilities problem
Managed inventory tracking system to record deliveries, shipments, and stock levels.
- Managed schedules of employees, deliveries, and shipments to optimize operations.
- Contributed to team effort by accomplishing related results as needed.
Successfully promoted and sold a diverse range of gold jewelry.
- Provided personalized assistance to customers, ensuring a positive shopping experience.
- Maintained up-to-date knowledge of product offerings, trends, and market competition.
Performed opening and closing procedures for the
department.
- Accurately recorded, pre-checked, and picked up all food and
beverage orders.
- Checked in with guests to ensure satisfaction with each
course and followed health code standards.