Service manager
Lootah general trading
Total years of experience :19 years, 10 Months
• Design workshop and car showroom layout for best practice & visualizing
• Developing policies to meet expected revenues and maximize performance
• Draw up work schedule and plan workloads to each department to match skills
• Involve in recruiting new staff, arrange training for local young community
• Marketing & Business development
• Monitor workflow, delays and improve performance & compliance with HSE
• Conduct annual upraise, technical assistance annual workshop upgrades
• Review customer service, inspect quality of repair work
• Plan annual budget for departments and facilities scheduling expenditures & follow-up
• Maintain communication with GMD/COO and share ideas of business development
• Random inspection of job cards for repair order quality, delay, productivity
• Improving the spare part department through marketing and stock analysis
• Improve car showroom through marketing, merchandising
• Build & maintain automobile division reputation & quality of after sales service
• Meeting P&L targets for workshop and used car buy & selling.
• Ensuring the correct reporting of work hours and deviations whether in terms of cost or quality
• Estimations of required working hours & price for used cars & workshop repairs
• Preventive, scheduled and unscheduled maintenance planning for own fleet.
• Planning and Control of the Workshops Budget and Strategy on a weekly basis.
• Support sales and marketing for contracts related to Workshop & used cars and negotiation
• Analyze current procedures and activities to identify opportunities for improvement of activities.
• Maintain good relationships with customers, insurance & bank operatives
• Ensure that the department is adequately staffed to achieve objectives.
• Ensure adequate tools, equipment and other materials in the workshop & maintenance of them
• Provide advice and technical assistance to sales manager and floor staff.
• Evaluate the impact of work delays, interruptions or changes in plans due to sickness or vacations •Review customers’ service orders and inspect the quality of repairs before the release of Heavy Equipment, cars Etc.. on a random basis
• Review show room sales & orders to ensure that all the possible actions taken according demands.
• Plan and adjust the workloads of department personnel to match their skills and abilities.
• Designing workshop layout to generate investor’s expected targets & standards
• Developing policies to meet expected revenue and maximize performance
• Driving operational efficiencies, raising customer service levels & cutting costs.(P&L)
• Professionalism & high quality is introduced & continually maintained.
• Involved in the recruitment & interviewing of new staff & Marketing activities
• Identifying training requirements, training solutions & monthly investment plans
• Compliance with all relevant health and safety guidelines
• Follow-up research improved budgets, increased profits and improved company image
• general administration of labor, Material, HSO, Machine & Equipments
• advising employees on all terms and conditions of works to be undertaken
• dealing with all queries regarding various types & locations of work
• Support work procedures, personnel, logistics, stores, security, travel arrangements
• Maintained work records etc. Experience gained in organizing work routines.
• Computer application installation, software and hardware. Set up PCs
• Organizing staff, resources, materials & machines at emergency events
• Project/event database specific to the organizations needs
• Supervising the day to day activities of a team of 35 staff
• Operational efficiencies, raising customer service levels & cutting costs.
• Organizing work load, allocating tasks, job cards
• Preparation of relevant MOT reports and documents
• Identifying areas where improvements can be made, policies to maximize performance.
• Training of new staff & identifying training requirements of existing staff
• Ensuring compliance with all relevant EU health and safety guidelines
• Examine damaged/repaired vehicle & given job card
• Requisition tools, equipment, and repair materials needed to use
• inspection Prepared surfaces to be painted & After the cure time (Heat & set)
• Check painted bodies (Quality/Alignment/color/fittings)
• Assist training lower-skilled, time sheets, material estimates,
• Ensure equipments are properly serviced, condition of tools, and supplies
provides full time training in the Automobile engineering trades under the National Apprentice and Industrial Training Authority(NAITA) scheme. All training courses comprise practicals in workshops and laboratories and theory in classrooms.
Theory and fundamental in Aircraft maintenance and engineering.Option to enter the BSc(Hons) Degree year 3 at Kingston University, through gap studies