COO Chief Operations Officer
Startupbootcamp
Total years of experience :25 years, 9 Months
Startupbootcamp is a global accelerator that assists startup companies to grow and scale. SBC has accelerated 700+ companies and has 23 programs globally. 78% of the companies that come through the program are still active and 70% raise funds beyond the program. To date, there are 20+ exits.
We’re a corporate innovation and venture development firm. We create, accelerate, and scale new business with the world’s leading corporations and entrepreneurs.
Akhtaboot is an online career network that is committed to providing a user-friendly, effective, and efficient way of linking the right person to the right career opportunity in the MENA region.
dubizzle.com is the leading free classifieds website for users in the Middle East and North Africa. Since its launch in 2005, dubizzle.com has become the number one portal for users to buy, sell, or find anything in their community. dubizzle.com is headquartered in the UAE, and is available in Algeria, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Tunisia, and the United Arab Emirates.
Manage customer support centers of excellence in two different countries that consist of more than 60 people. Also in charge of ensuring that the strategic and business objectives as well as the values of dubizzle are put into practice. In conjunction with other members of staff I ensure business growth through directing and managing business operations activities to ensure they are delivered in accordance with the strategic objectives.
Led 6-person management team in all aspects of operations with 350 associates spanning 4 cities in 3 counties (that included Canada, Jordan and UAE). Devised and executed strategic plans and tactical-level objectives in alignment with overarching organizational goals. Oversaw staffing, scheduling, and workforce optimization initiatives for call center, client site support, warehousing and fulfillment, processing, reporting, and facilities management.
- Developed and maintained Jordan’s largest advertising accounts.
- Spearheaded key account development programs that targeted, penetrated, and launched business growth throughout Jordan.
- Pioneered the development of marketing strategies and advertising plans.
- Chaired weekly competitive meetings to discuss market segments and department issues with senior management, account executives, and account planners through open discussions and persuasive presentations.
- Accounts worked Royal Jordanian and Orange Telecom.
- Modernized operations and increased productivity through automation of all accounting, purchasing, and passenger-management systems
- Minimized costs and strengthened controls through design of multiple system/process improvements.
- Increased revenues and dramatically improved margins through leadership of a strategic growth plan, adept negotiations with vendors/suppliers, and business development efforts.
- Launched three new software releases that outperformed projections, with full lifecycle leadership roles over all phases (e.g. technical manual writing, software beta testing, production, packaging, and rollout/distribution).
- Equipped clients with the tools and tactics to produce faster revenue collections and provide better services to customers.
- Division-wide implementation of quick-win process solutions that prevented frontend fraudulent applications, collected past-due accounts, enabled debt recovery from both inactive accounts and prior write-offs, and negotiated streamlined payment arrangements.
- Responsible for Google and MSN Verizon portal projects.
I graduated with honors