Project manager
Relux Group
Total years of experience :8 years, 0 Months
• Established timelines, budgets, KPIs, deliverables, and milestones for the project, ensuring clarity on stakeholders' roles in each process stage.
• Allocated project resources, working closely with other Project Managers to assign internal resources.
• Managed internal staff and external contractors throughout the project life cycle.
• Conducted regular project reviews, generating status dashboards and progress reports for senior team leaders.
• Ensured compliance with internal policies and procedures, suggesting amendments where applicable.
• Oversaw the project team, ensuring successful implementation within specified milestones and budget constraints while optimizing team member skills.
• Created process and workflow maps and backlogs using acceptance criteria.
• Led cross-functional teams responsible for delivering key project deliverables, ensuring alignment with time, budget, and quality criteria.
• Maintained positive relationships with all project stakeholders, both internal and external.
• Identified areas for improvement within company systems, focusing on maximizing system utilization and efficiency.
Key Achievements:
• Successfully managed the implementation of an e-commerce website, achieving all key milestones on time and under budget, resulting in an increase in company revenue.
• Implemented best practices, resulting in reduction in risks and issues.
• Led a project to revamp the company’s website, contributing to an increase in customer reach.
• Recruited and led a multi-national team of stakeholders, achieving a successful production rate.
• Designed, developed, and implemented an automated ordering system, resulting in a reduction in task completion time and reduction in human errors.
• Utilized Azure DevOps for project development, achieving 100% collaboration within the team.
• Monitored project progress, providing regular status reports and metrics for each phase.
• Set accurate project milestones, timelines, and budgets.
• Maintained multiple project schedules, work breakdown structures (WBS), issue and decision logs, meeting summaries, and status reports to ensure effective communication across all team members.
• Collaborated with the team, including Project, Product, and Program Managers, to ensure each project remained on track and aligned with business goals.
• Designed tools, reports, charts, and graphs for senior project managers to provide ongoing, at-a-glance summaries of each project's status.
• Conducted quality assurance testing to ensure each project met its brief.
Key Achievements:
• Managed projects throughout all phases of the project lifecycle, completing both projects on time and under budget.
• Provided training to the team, contributing to a 20% increase in productivity.
• Utilized the RAID LOG to identify potential risks and issues, resulting in a 20% risk reduction.
• Promoted a customer-focused approach, initiated information gathering, and increased participation to 30%.
• Researched and identified potential clients, arranging meetings to gain insight into needs and requirements, and tailored services, increasing engagement.
• Providing office support including customer and employee support
• Interacting with clients either on the phone or in person in relation to all property management tasks or Lettings interest
• Answering the telephone and directing queries the appropriate team member either in lettings or Property management
• Reporting to the Income and Debt Team Leader within LGSS Transactions
• Providing effective debt recovery service to achieve resolutions and payments of outstanding debt
• Responsible for responding to and resolving service requests and queries
Key Achievements:
- Managed complaints where necessary and processing financial data/information relayed to the Income and Debt Recovery Service.
- Communicating both verbally and in writing with customers/users and achieved the desired outcome of the department
• Conducting Market Appraisals with a success of getting landlords aboard
• Designing & Implementing A Marketing Strategy which has been a success on the brand
• To manage the day to day running of the estate agency business, maximising income and profit from a range of products and services
• In conjunction with the Managing Director, the setting and reviewing of office and personal targets and maintaining Teams performance
• Provide operational support to colleagues, and supervision of band 2 administration staff within the team, if required, as directed by Line Manager
• Inputting and updating service user information and service user/team activity on computerized information systems, creating service user notes where necessary
• Provided cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary
• processing and responding to incoming communication (post, telephone, fax, intranet and internet), taking messages, copying and distributing information as necessary
Key Achievements:
- cleared a backlog of financial applications for the elderly and vulnerable
- helped with solving cases and retrieve funds from over paid services.
• Maintain the accuracy and completeness of student databases and agent information, both for CEG internal purposes and for external compliance purposes
Key Achievements:
- Helped with translating middle east certificates
- Cleared a backlog of applications that needed to be processed before a deadline
• Directed multifaceted recruitment activities, including applicant screening, interview preparation, and qualification assessment.
• Revolutionized the recruitment process through automation, streamlining departmental operations.
• Strategically identified and sourced qualified candidates across diverse departments within the Central Bank.
• Orchestrated seamless coordination with multiple schools, facilitating the successful relocation of 60 students to Malta and the UK in a record 30-day timeline.