Ibrahim Shammout

• Develop SOPs
• Analyze business processes and requirements.
• Collect, organize, and utilize computerized data
• Search for suppliers and negotiate contracts
• Develop reporting system

• Manage multiple projects with internal & external resources
• SMS integration with CRM for UAE, KSA & JO
• Collaborate with the marketing team and other stakeholders in delivering marketing campaigns using the Salesforce Marketing Cloud across digital channels.
• Currently deploying a CPQ & Billing platform (Maxio) with integration to the CRM
• Experienced with the native Salesforce CPQ & Billing module
• Reconstructing the Service Cloud with the CX department concerning Case routing, Onboarding
• Experience setting up eSignatures and integrating it with contracting in Salesforce.
• Experienced with integration software Zapier.
• Experienced with payment gateway software such as PayPal and Stripe

• Tableau: Develop BI structure and data warehouse
• Collect, organize, and utilize computerized data
• Analyze business processes and requirements.
• Search for suppliers and negotiate contracts
• Develop Logistics reporting system
• Centralizing procurement for the company’s department
• Familiar with NetSuite & JDE Oracle
• Worked on deploying a Transportation Management System with a CRM

• Implementation and deployment for a field service project for a well-known tire dealership
• Implementation of CPQ module and Billing Add-on/ Revenue recognition
• Automation: Completed the implementation of a Sales cloud and the customization of built-in calculator for quoting for a leading car rental company
•Tableau & Power BI: Develop Business Intelligence structure and data warehouse
• Gather Client requirements regarding business process and scope of work
• Manage project teams, deadlines & deliverables
• Collect, organize, and utilize computerized data
• Analyze business processes and requirements.
• Design customized business-oriented solution based on requirements not software-oriented
• Project experience in Salesforce Sales Cloud, Field Service & Service Cloud
• Constructing & optimizing relative flowcharts
• Build interactive dashboards with relative KPIs
• Integrating and finalizing a Sales Cloud app for complex sales system with multiple companies
• Data warehousing and optimizing data structure
• CERTIFIED Salesforce: Sales Cloud, Field Service, Service Cloud

• Participated in the implementation and deployment of in-house Sales cloud
• Participated in the implementation and deployment of in-house Maps cloud
• Build interactive dashboards with relative KPIs
• Collect, organize, and utilize computerized data
• Analyze business processes and requirements.
• Experienced in Salesforce Sales Cloud and Field Service
• Constructing & optimizing relative flowcharts
• Creating Standard Operating Procedures (SOP) and provide training
• Documenting company operating manuals & code of ethics
• Warehousing and optimizing data structure

• Gather business requirements from different stakeholders and shape them in a clear way to deliver them to the IT team
• Continuous testing of new releases on the online channels and report the issues to the appropriate teams to ensure resolution
• Assist in conducting regular data analysis of metrics related to the digital channels
• Troubleshooting of reported issues on Aramex online channels by the internal stakeholders
• Conduct Training sessions related to Aramex digital channels for all the internal users globally
• Collaborate with the marketing team and other stakeholders in updating and translating the training materials of Aramex digital channels
• Conduct wider research on technology trends to ensure knowledge is up to date with the wider industry

Research and study Management Consulting
• Assist Senior Consultants in conducting Feasibility study
• Assist in writing Operational manual, Procurement manual, Logistics and Warehousing manual.
• Assist in creating surveys for the specified groups.
• Cost and Benefit Analysis

Assist in research for developing a new bachelor’s degree for the university in Supply Chain Management
• Responsible for Production & Operations management class.
• Grading papers and exams

Developed new Work Systems for a printing facility inspired by SMED method.
• Conduct time studies
• Create lean work environment and reducing Setup and Process time
• Monitor/calculate time saving and annualized cost savings.
• Creating statements of process SOP and provide training
• Evaluating and recommending Ergonomics standards with relation to OSHA & Liberty Mutual standards.