Oracle Support Manager
Leading Insurance Company
Total years of experience :27 years, 2 Months
» Currently supporting Oracle E-Business Suite (Financials, FAH & Procurement Modules) and existing in-house applications.
» Manage application team to support business operations.
» Involved in the product selection, hardware scoping, implementation partner selection, scoping, scheduling, coordination, delivery and costs relating to Oracle E-Business Suite
» Manage new projects and negotiate deadlines with key business partners.
» Coordinate User Acceptance Testing (UAT) and document test scenario for end to end testing
» Manage IT budget for ERP support team
» Coordinating with various departments to understand business requirements and propose functional and technical solutions to address their requirements
» Supporting current users of Oracle ERP and other business applications, to achieve maximum benefits' realization.
» Prepare User Manual and conduct Training to business Users on Oracle system
• Leading the execution of technology strategy for technology platforms, partnerships, external relationship and supporting business needs.
• Transitioning IT project from Onsite to Offshore.
• Overseas contracts with customers, group companies and partners.
• Executing SLA’s, contract negotiations with Group Companies, clients.
• Consolidating input from domain experts into consistent, compliant, value-add solutions.
• Creating associated cost models and associated proposal documentation, managing due diligence technical teams and assisting in contract negotiations.
• Executing Agreements, License Model with Principles and Group Companies.
• Manage relationship with all functions within and outside Group while working on the IT project
• Assist in the budgetary process, including preparing and justifying a budget and operating the budget under organizational procedures
• Evaluate, prioritize and consolidate requests thereby increasing efficiency and reducing cost.
• Providing strategic direction on infrastructure related upgrades both from systems and network perspective.
Responsibilities:
• Experience in Pre/Post sale’s study, presentations, Project scoping, providing solution, Project estimation, project costing & profitability.
• Identifying new areas/service-lines to generate more business for the unit.
• Interacting with senior management of clients and partners.
• Handling team consisting of, designers/architects, and developers.
• Training to customers and partners in our education center and also at customer sites.
• Defining the SLA"s for various maintenance/production support for various level of support
• Exposed to all phases of the life cycle of BI implementation including analysis, design, development, testing, implementation and User acceptance.
• Handing/monitoring critical account & project reviews and interaction with sales team in various regions.
• Heading the in-house IT team and GE Small World team.
• Project Manager for Accpac ERP Implementation.
• Developed GE Small World GIS team.
• Study, Design and develop GIS requirement by client.
§ In-charge of MIS in a Sabic Affiliate Company in the Kingdom of Saudi Arabia.
§ Responsible for setting up the whole IT & Network environment independently in the company, which includes 3 Manufacturing facilities, 4 Warehouses, admin bldg and other support facilities.
§ Worked as a project manager for BaaN ERP Implementation in the present Company (Manufacturing, Inventory, Sales & Purchasing modules)
§ Involved in SABIC’s IT Transformation (SAP) project as a project coordinator.
§ IT development and support through: coordination of hardware, software and services for preparation of tenders & contracts, and negotiating purchasing policy for IT products.
§ Worked as an Y2K Project manager.
§ Familiar with preparation of IT policies & procedures as per the ISO Standards.
§ IT Budget preparation & implementation.
§ Well versed to work with multi-national force.
§ Planning, Scheduling and Conducting Training for all the concerned in the company as required.
§ Provided Support to around 300+ users.
§ Thorough knowledge in their following areas:
- ERP (BaaN Manufacturing, Distribution, Finance & Tools)
- Analyze the user's requirement, design & plan the network
- Network administration (NT & Cisco Switches & Routers).
- Designing & Planning of the Network infrastructure
- Optimization of System resources for effective utilization.
- Supervising, Testing and Debugging Software, Middleware and Hardware.
- System tuning, back up, upgrading, installation and maintenance.
- Installation of ERP Software at Windows NT&2000, MS SQL Server 7.0&2000, and setting up of complete environment for simulation, test and live companies.
* Worked as a MIS In charge & Administrator in King Khalid International Airport Hospital (KKIA), Riyadh - Kingdom of Saudi Arabia. (One of the biggest airport in the world)-
* Supporting day-to-day operations, which are an extensive, geographically dispersed, in a multi-networking heterogeneous operating environment.
- Developing and implementing procedures to monitor network performance to pro-actively detect & correct faults, to ensure network security and to maintain business continuity.
- Providing support for various users, Network, In House Package, and Windows OS support, maintaining & administrating 4 NT based Compaq Servers
- System tuning, back up, upgrading, installation and maintenance.
- Diagnosing all system components and providing solutions.
- Sound knowledge on Ethernet, Network functionality and protocols like TCP/IP, NetBEUI etc.
Completed Engineering Degree in Computer Science. It is a four (4) years degree course.