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Ibrahim Yousef, Quality and CRM in Al Zayani, Ferrari, Bentley, Maserati, Jaguar

Ibrahim Yousef

Quality and CRM in Al Zayani, Ferrari, Bentley, Maserati, Jaguar·Al Zayani Ferrari, Bentley, Maserati, Jaguar

Kuwait

Bachelor's degree, Business And Marketing

Work experience

Total years of experience: 4 years, 8 months

Quality and CRM in Al Zayani, Ferrari, Bentley, Maserati, Jaguar

February 2021 - August 2022

Al Zayani Ferrari, Bentley, Maserati, Jaguar

Al Kuwait, Kuwait

February 2021 - August 2022

Held the performance quality for all our Employees and maintain the top quality in the firm, handling the marketing of the second division after management

Company industry:
Automotive Dealership & Distributor
Job role:
Marketing and PR

customer relationship management

February 2020 - May 2021

MG ‎Motors

Al Kuwait, Kuwait

February 2020 - May 2021

Company industry:
Automotive Dealership & Distributor
Job role:
Marketing and PR

DIGITAL MARKETING OFFICER, PHOENIX SERVICES,KUWAIT

August 2019 - January 2020

Phoenix by STC

Al Kuwait, Kuwait

August 2019 - January 2020

Held the Vvip and AL Diwan customers services and satisfaction of all STC (VIVA) Customers
which are Their concierge services from getting their a Cinema ticket to booking a cruise around the world

Company industry:
Telecommunications
Job role:
Marketing and PR

Assistant Purchasing Manager

July 2018 - July 2019

Al Azizya Real Estate

Al Farawaniyah, Kuwait

July 2018 - July 2019

Assisting in getting quotations and comparing all the offers choosing the best one with best quality and least cost. Assising what the complex need and list it for approval

Company industry:
Real Estate
Job role:
Purchasing and Procurement

Customer Service Officer

January 2018 - June 2018

Gulf contact center

Al Kuwait, Kuwait

January 2018 - June 2018

An outsource Call center were it handles the customer service of 16 companies including
Automotive, Real estate, Myfatoorah application, Pass application with many other industries

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Arab Open University - Kuwait

January 2020

January 2020

Bachelor's degree, Business And Marketing

Kuwait

GPA (point): 3.29 out of 4

GPA (point): 3.29 out of 4

Researchers on the STEEP, SWOT analysis tools and the 4ps with the marketing mix SEO and SEM

Al Najat School

July 2016

July 2016

High school or equivalent, sc

Kuwait

GPA (percentage): 85%

GPA (percentage): 85%

.

Skills

Marketing Mix
Expert
Marketing Mix
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
ERP CRM
Expert
ERP CRM
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
B2C marketing
Expert
B2C marketing
Expert
self motivated
Expert
self motivated
Expert
communication skills
Expert
communication skills
Expert
Internet application & tools
Expert
Internet application & tools
Expert
Fast Learner
Expert
Fast Learner
Expert
word,Excel,power pointand access
Expert
word,Excel,power pointand access
Expert
Web search and Internet usage
Expert
Web search and Internet usage
Expert
A Good Social media Manager
Expert
A Good Social media Manager
Expert
Fluent English and Arabic
Expert
Fluent English and Arabic
Expert
customer satisfaction
Expert
customer satisfaction
Expert
product promotion
Expert
product promotion
Expert
translating
Expert
translating
Expert
copywriting
Intermediate
copywriting
Intermediate
Marketing Mix
Expert
Marketing Mix
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
ERP CRM
Expert
ERP CRM
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
B2C marketing
Expert
B2C marketing
Expert

Languages

Arabic

Native Speaker

English

Expert

Turkish

Beginner

Japanese

Beginner

Training and Certifications

Training
Microsoft office pro course
vision
Jan 2018