Sr. Leasing Excutive
Al Fahim Group
مجموع سنوات الخبرة :15 years, 9 أشهر
Displays a high level of integrity and professionalism at all times in dealing with residents,
prospects, employees, and outside contacts.
Maintains company’s customer service and sales standards.
Handling 37 Building of the company portfolio and finding the best opportunities to maintain the
occupancy of these buildings.
Directly reporting to GM and providing daily and weekly report in terms of Leasing updates,
Occupancy, KPI and achievements.
• Handling the operation of the Call Center, Sales & Leasing, Marketing Team.
• Submitting Weekly Reports related to business growth and market situation.
• Handling developers’ contracts with the agency and maintaining strong relationship between both parties.
• Coordinating with Consultants/Sub Contractors on close out documents (Asset Register/ OM Manuals) in the handover of the project common areas.
• Monitoring the Facility Management & Security Teams and their day-to-day operations.
• Ensure reporting of risk, issues and required improvements with minimal errors to the management along with action plan for the same.
• Capturing deficiencies. Ensure all required documents are in place, escalations to be coordinated with the contractor and closed out.
• Handling handover team and snagging implementation.
• Responsible for common area issues inside the community
• 2nd in command in the absence of Community Manager
•Handling the Customer Care, Calls Center, Sales & Leasing, Collection and Operations Dept.
•Ensure each department operates in compliance with all legal requirements.
•Responsibility for the day to day operation to the standards of the community.
•Ensure that all agreed control procedures are followed through in each department.
•Achieving the agreed business plan and budgets.
•Full responsibility for ensuring the highest standards of service and the ability to provide top skills in customer care and the highest standards of it.
•Responsibility for setting up management systems to ensure consistent efficient comprehensive controls, reporting and analysis for existing and future growth of the community.
•Ensuring that all departments operate within agreed budgets and achieve agreed targets.
•Helping to develop a customer service policy for Al-Reef Community.
•Handling Al-Reef Villas complaints
•Managing Help Desk team
•Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by help desk team.
•Keeping accurate records of discussions or correspondence with customers.
•Training staff to deliver a high standard of customer service.
handling the business centre team of 15 employees including ( attendance, target, training and cash reports)
